[Hiring] Head of Internal Communications @Phantom

Role Description

We’re looking for a Head of Internal Communications to shape how Phantom communicates, aligns, and rallies our people around where we’re going, how we’re going to win, and why their work matters.

• Working directly with our three co-founders and executive team, serve as a strategic advisor on company-critical communications.
• Translate complex strategies and decisions into compelling narratives that build clarity and conviction.
• Build systems that bring messages to life across the organization.
• Equip managers to engage their teams and strengthen two-way communication.
• This is a highly strategic, hands-on opportunity for an exceptional storyteller with strong business instincts.

What You’ll Do

• Shape Our Internal Communications Strategy
  • Define and lead Phantom’s internal communications strategy.
  • Serve as a trusted strategic advisor to our co-founders and executive team.
  • Translate complex business strategies into clear narratives.
  • Challenge and coach senior leaders to communicate with clarity.
  • Anticipate communication needs and develop strategies to address them.
  • Establish effective operating rhythms and systems for internal communications.
• Build a Manager Communications Engine
  • Design and implement a scalable approach to reinforce company priorities.
  • Equip managers with practical resources for effective communication.
  • Establish forums for managers to deepen their understanding of company strategy.
  • Partner with People & Culture to strengthen leadership communication capabilities.
  • Create mechanisms for two-way dialogue between managers and employees.
• Drive Company-Wide Communications and Engagement
  • Own the strategy and execution of All Hands and major company announcements.
  • Develop engaging content that connects company performance to employees’ work.
  • Identify opportunities to celebrate wins and recognize contributions.
  • Establish feedback loops to understand employee sentiment.
  • Measure communication effectiveness and continuously improve our approach.
  • Evolve communication channels to ensure effective information dissemination.

Qualifications

• 10+ years of experience in internal or executive communications.
• Proven experience building and leading internal communications strategies.
• Exceptional writing, storytelling, and communication skills.
• Strong business acumen and understanding of company strategy.
• Experience advising founders and senior executives.
• Strong organizational instincts and experience equipping managers.
• A proactive, hands-on approach with the ability to anticipate needs.

What Success Looks Like

• First 30 Days — Build Momentum
  • Establish strong working relationships with co-founders and executive team.
  • Launch a manager communications playbook.
  • Improve clarity and impact of executive communications.
  • Establish initial feedback loops for message resonance.
• First 60 Days — Drive Alignment
  • Establish a consistent communications rhythm.
  • Demonstrate measurable improvements in employee understanding.
  • Strengthen managers' confidence in communicating decisions.
  • Become a trusted communications advisor to founders.
• First 90 Days — Scale What's Working
  • Establish a repeatable internal communications operating model.
  • Demonstrate improvements in organizational clarity and alignment.
  • Build a proactive communications function.

Benefits

• Competitive salary and equity
• Comprehensive insurance (medical/dental/vision): base plan 100% covered
• Flexible hours and a supportive remote environment
• Unlimited vacation: Take time when you need it
• 401(k) retirement plan
• Wellness stipend
• Weekly meal stipend
• Learning & Development stipend
• Remote / WFH set-up stipend