[Hiring] Digital Community Liaison @International Rescue Committee

Role Description

The International Rescue Committee (IRC) is seeking a Digital Community Liaison for Settle In, a program providing information and support for newcomers in multiple languages through its website (SettleInUS.org), mobile app, and social media platforms.

The Digital Community Liaison will support the Settle In Facebook page, which is available in Dari, Pashto, Spanish, Haitian-Creole, and English. Digital Community Liaisons interact with newcomers in the United States on social media primarily through private messaging and social media post comments. They help users navigate information on Settle In platforms, clarify and share information, support live events, and lend a friendly, empathetic ear. This position reports to Settle In’s Senior Digital Community Officer.

Major Responsibilities

• Support the Settle In Facebook page in collaboration with the Settle In team.
• Reply to messages and comments received on Settle In with the help of trusted resources and by following moderation guidelines and escalation protocols.
• Translate articles, video scripts, and social media posts in Dari and Pashto focused on key Cultural Orientation messages in coordination with the Senior Digital Community Officer.
• Record live event audio and other video scripts in Dari and Pashto.
• Contribute to a Frequently Asked Questions document in English, Dari, and Pashto that can be used to answer user questions on the platform.
• Based on user messages, comments, and questions or misunderstandings, propose new content topics to feed into content creation.
• Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Present findings to relevant external partners, as needed.
• Collaborate with other staff to ensure maximum visibility and integration of all new resources.
• Support collection of monitoring and evaluation data for Settle In initiatives.
• As needed, backstop and support other Settle In team members.

Qualifications

• 4-year college degree in relevant field required (or equivalent experience).
• Minimum one year of relevant professional experience.
• Fluent in English and Dari and Pashto.
• Strong computer proficiency and well-acquainted with basic software tools. Can navigate autonomously in Windows and Microsoft Suite.
• Knowledge of social media platforms, especially Facebook, and cultural use of these platforms or ability to learn new technologies quickly.
• Previous experience working with refugee resettlement or other immigration pathways preferred.
• Excellent written and oral communication skills: the ability to communicate effectively in English and Dari and Pashto.
• High emotional intelligence (our users are in difficult periods of their lives and moderators need to empathize with them).
• An understanding of the power and importance of accurate information. Fantastic attention to detail.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
• Experience in supporting newcomers’ access to timely, relevant, and accurate information about life in the United States.

Language Skills

• Fluent in written and spoken Dari, Pashto, and English.

Working Environment

• This position is a remote working environment.
• Required domestic travel up to 20%.

Compensation

(Pay Rate: $28 - $34/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Benefits

• 10 paid sick leave.
• 10 U.S. holidays.
• 20-25 generous paid time off based on role and tenure.
• Medical insurance starting at $163/month.
• Dental starting at $6.50/month.
• Vision starting at $5/month.
• Flexible spending accounts (healthcare, dependent care, and commuter).
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting).
• Disability and life insurance.
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.