[Hiring] CONTENT & COMMUNICATIONS LEAD @All Hands and Hearts Smart Response, Inc.

Role Description

A versatile position within a dynamic nonprofit that helps communities recover after disasters and gets children back in school. The position is full-time and is responsible for setting the direction for how All Hands & Hearts speaks to donors, supporters, partners, and the public, and owns the blog, email, and social channels that carry that voice. The role keeps affected communities at the center of every story and turns that storytelling into awareness, engagement, and fundraising.

During disaster activations, the Content & Communications Lead supports response communications, working closely with the Development and Operations teams to share accurate, dignified, timely messages across channels. Between activations, the Lead plans and runs the editorial calendar and keeps a steady pipeline of ready-to-use content with the Multimedia Content Producer and Visual Content Creator.

This position is based in the U.S.

Qualifications

• Bachelor’s Degree in Communications, Journalism, Creative Writing, or a related field preferred; equivalent professional experience in storytelling, photography, videography, or content creation will also be considered.
• 5+ years of experience in writing, photography, videography, or multimedia storytelling, ideally within the nonprofit, humanitarian, or media sectors.
• Demonstrated ability to produce high-quality written and visual content under tight deadlines and in challenging environments.
• Experience gathering stories directly from the field and transforming them into emotionally engaging, human-centered narratives.

Requirements

• Proficient with content management and distribution tools: WordPress/Gutenberg CMS, ActiveCampaign (or similar ESP), and major social media platforms (Instagram, Threads, Facebook, LinkedIn, X, YouTube, TikTok).
• Familiarity in photography, videography, and multimedia editing — including use of programs such as Adobe Photoshop, Lightroom, Premiere Pro, and CapCut (or similar).
• Ability to produce, edit, and package visual stories optimized for web and social media platforms.
• Experience using design and publishing tools such as Canva, Adobe Creative Suite, and collaboration tools like Google Workspace, Slack, Zeck, and Notion.
• Highly organized, with a flexible approach to managing multiple priorities and balancing steady pipelines with rapid response needs.
• Cross-culturally sensitive with the ability to listen, observe, and engage respectfully in diverse settings.
• Operates in newsroom mode when disasters strike, flexing into this mode to get content out fast, accurately, and on-brand.
• Use AI as an assistant, not as a writer; apply AI tools intelligently for grammar, structure, ideation, and research.

Benefits

• Typical starting salary is $60,000 - $68,000, and up to $71,500 for highly qualified candidates.
• Flexible working hours.
• Unlimited PTO.
• Opportunity to travel to program.
• Medical, vision, and dental insurance plans (US Employees).
• Flex Spending Account (US Employees).
• 401K with safe harbor match for U.S. staff (US Employees).
• Travel to and from program location.

Company Description

Diversity is the acknowledgment, promotion, and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view, and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience, and renewal are why we exist. Respect for the value of diversity, inclusion, and social justice drives us forward every day. Everyone is welcome.

All Hands & Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.