[Hiring] Communications Solution Analyst @Versant Health

Role Description

The Communications Solution Analyst is responsible for supporting the development, analysis, implementation, and ongoing management of member, provider, and client communications produced through the Mail Services department. This role serves as a key liaison between customers and production operations to ensure communications are accurate, compliant, accessible, cost-effective, and delivered through the appropriate channels.

The Communications Solution Analyst will:

• Manage communication requirements.
• Coordinate document updates.
• Support communication platform initiatives.
• Analyze communication performance.
• Help drive continuous improvement across both print and digital communication strategies.

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, Operations Management, Information Systems, or a related field. Equivalent work experience may be considered in lieu of education.
• 2-3 years of experience in communications, business analysis, document management, mail operations, customer communications, healthcare operations, or a related field.
• Experience gathering business requirements and managing communication-related projects.
• Experience coordinating work across a small team, project group, or operational workflow preferred.
• Experience working with regulated communications preferred.

Requirements

• Experience with Quadient Inspire or similar customer communication management (CCM) platforms.
• Healthcare, insurance, or regulated industry experience.
• Knowledge of CMS, HIPAA, ACA, and other healthcare communication requirements.
• Certification in Business Analysis (CBAP, CCBA, or equivalent) preferred.

Benefits

• Health and dental insurance.
• Tuition reimbursements.
• 401(k) with company match.
• Pet insurance.
• FREE vision insurance for you and your family.

Company Description

Versant Health provides vision care to 38 million members nationwide! Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members’ lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.

Our team is guided by core Leadership Principles—Perspective, Care, Drive, and Ownership—which shape how we work, lead, and grow together.