[Hiring] VP of Growth and Market Development @Sycurio

Role Description

Sycurio is entering a new phase of growth. Historically, our success has been built around voice and contact-centre payment solutions. Today, we are evolving into a broader payments platform supporting multiple channels, customer journeys and buying centres.

As our proposition expands, so does our market opportunity. The traditional contact-centre buyer remains important, but we increasingly need to engage stakeholders across Payments, Customer Experience, Digital, Technology and Business Transformation. At the same time, we see significant untapped opportunity within our existing customer base and across a growing ecosystem of technology and channel partners.

We are seeking a VP Growth & Market Development to build and scale the next generation of Sycurio's growth engine. This individual will be responsible for driving growth from three distinct but connected sources:

• New customer acquisition
• Installed-base expansion
• Ecosystem-led growth

This is not a traditional marketing leadership role. We are looking for a commercially minded growth leader who can identify new markets, uncover new buying centres, build partner-led opportunities and create repeatable revenue-generating motions across the business.

Key Responsibilities:

• Define and lead Sycurio's growth strategy, ensuring marketing, business development, customer expansion and ecosystem initiatives work together to create sustainable pipeline and revenue growth.
• Develop a structured approach to growth within our existing customer base, identifying whitespace opportunities and creating targeted programs that drive adoption across new use cases, teams and channels.
• Lead the development of an ecosystem growth strategy, strengthening existing partnerships while identifying new opportunities across various platforms and technologies.
• Continue to lead demand generation and growth marketing activities, ensuring alignment between market opportunities, pipeline generation and commercial outcomes.
• Create a growth organisation that can adapt faster, learn faster and identify opportunity earlier than competitors.
• Leverage data, technology and automation to improve customer understanding, market development, engagement and revenue opportunities.
• Focus on building repeatable competitive advantage through smarter systems, stronger insight and more effective execution.

Qualifications

• Significant experience leading growth within a B2B SaaS, payments, customer experience or technology business.
• Proven track record of building pipeline and revenue at scale.
• Combination of strategic thinking and operational execution.
• Experience developing new markets, engaging complex buying groups and creating repeatable growth motions.
• Experience driving customer expansion and ecosystem-led growth.
• Comfortable operating in a scale-up environment and leading distributed teams.
• Motivated by building something new and creating growth.

Requirements

• Establish a clear and repeatable growth operating model across all three growth engines.
• Map priority customer accounts and identify whitespace opportunities.
• Operationalise new buyer personas across marketing, BDR and sales activities.
• Engage strategic ecosystem partners with joint plans and initial pipeline activity.
• Generate early pipeline across new customer acquisition, customer expansion and ecosystem growth initiatives.
• Establish a more intelligence-led growth capability for opportunity identification and prioritisation.
• Be recognised by the leadership team as a trusted growth leader with a clear scaling plan.

Benefits

• Comprehensive benefits package for both US and UK locations.
• Opportunity to gain experience on a variety of commercial matters in an international business.