[Hiring] Senior Art Business Operations Lead @Keywords Studios

Role Description

The Senior Art Business Operations Lead is a delivery-fluent, Business Development (BD)-embedded operations leader responsible for creating and maintaining an accurate operating view of art services capacity, utilization, active work, project wind-downs, and forecasted availability across Create.

• Initially focused on North American art studios, with plans to expand to other regions and co-development in art resources.
• Provides business development, studio leadership, and Create leadership with visibility needed to understand:
• Where work can be placed
• Where additional demand is needed
• Which skills are becoming available
• Where communication or planning gaps may create revenue, staffing, or delivery risk
• Primarily focuses on internal transparency, fostering trust, and establishing a clear operating cadence.
• Balances focus between internal operating needs and external partner support across multiple accounts, including:
• RFP responses
• Staffing and timing questions
• Partner-facing capability discussions
• Production-level coordination
• Not assigned to a single partner and does not manage client relationships or day-to-day production.

Qualifications

• Experience in business development and operations within the art services industry.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across multiple teams and regions.

Requirements

• Reports to: VP, Business Development (Create NA)
• Location: Remote (preferred North America), with regular overlap with global teams.
• Periodic travel to partner sites, Keywords studios, and industry events as needed.
• Maintain real-time studio-level visibility into art headcount, active assignments, and tiered availability (0–90+ days).
• Track major engagements, ramp-ups, and project transitions.
• Establish standard definitions, data ownership, and a repeatable cadence between BD, studio leads, and regional leadership.
• Triage inbound opportunities against real-time capacity and skills.
• Expand availability tracking into co-development studios.
• Spot data, timing, and routing bottlenecks early.
• Deliver concise reporting on utilization, supply/demand gaps, and risk.

Benefits

• Medical, Dental, and Vision coverage
• Vacation and sick leave
• Life & Disability coverage
• Paid Basic and AD&D insurance
• Voluntary Legal, Accident, Critical Illness, and Hospital Indemnity coverage
• Voluntary FSA
• 401(k) retirement plan