[Hiring] Partner Operations Manager @Eliza

Role Description

We’re looking for a Partner Operations Manager to build and run the operating system behind Eliza’s OpenAI partnership. You’ll work across strategic partnerships, marketing, and go-to-market execution, helping our sellers make the most of key OpenAI relationships and helping promising opportunities move from referral to closed business.

This is a hands-on role for someone who can turn a strategic partnership into clear plans, useful assets, reliable follow-through, and measurable commercial impact. You’ll work closely with strategic sellers, marketing, delivery, and OpenAI stakeholders. You’ll help the team understand which relationships matter, what each opportunity needs next, and where the partnership is creating value.

What You’ll Own

• Build the partnership operating model, including plans, stakeholder maps, operating cadence, systems, and playbooks.
• Equip strategic sellers with context and tools for navigating OpenAI relationships.
• Move warm opportunities forward by establishing a clear process for receiving, qualifying, assigning, and tracking OpenAI referrals.
• Coordinate partner marketing with campaigns, events, workshops, and customer stories.
• Lead regular partnership reporting internally and with OpenAI, maintaining clear metrics and updates.
• Improve existing HubSpot and OpenAI partner portal workflows and reporting.
• Keep teams aligned on priorities, owners, next steps, and results across the partnership.
• Monitor OpenAI’s programs and provide practical updates for Eliza teams.
• Build customer evidence through post-engagement WinWire creation and publication.

How We’ll Know Performing Well

• Regular, useful reporting on relationship mapping, targeting, and health.
• Consistent follow-up on OpenAI referrals with clear ownership.
• Strategic sellers utilizing relationship context, playbooks, and materials.
• Partner marketing activity supporting priority relationships.
• Demonstrated contribution of the partnership to pipeline and closed business.
• Improved operating model as the partnership grows.
• Timely updates on OpenAI program changes and guidance for engagement.
• WinWires capturing customer outcomes published post-engagement.

Qualifications

• Experience in partner operations, strategic partnerships, go-to-market operations, partner marketing, or business development.
• Experience building repeatable processes, playbooks, and materials for a sales or partnership team.
• Strong analytical and reporting skills, including defining partnership metrics and maintaining accurate CRM data.
• Experience coordinating campaigns, events, workshops, or other partner-facing programs.
• Strong project management and follow-through across several stakeholders and active opportunities.
• Clear writing and presentation skills.
• Experience in professional services, consulting, or technology partnerships is a plus.

Core Strengths

• Commercial judgment in understanding how relationships can turn into real business.
• Systems thinking to create useful structure in ambiguous partnerships.
• Relationship building to earn trust with internal teams and external partners.
• Ownership and action in spotting needs and following through.
• Clear communication adapted for various stakeholders.
• Adaptability in building while strategies evolve.

Why Leave Your Current Role for This One

You’ll help shape an important partnership at a moment when Eliza is building its go-to-market approach around AI. You’ll have room to create the systems, assets, and working relationships that help a strategic partnership produce real opportunities and lasting business.

Benefits

• Competitive compensation (base salary + performance incentives tied to client outcomes).
• Equity options in a growing AI services company.
• Exposure to a wide range of industries and high-impact AI problems.
• Travel opportunities for on-site client engagements (if desired).
• A collaborative, mission-driven team passionate about the real-world impact of AI.
• Meaningful ownership of a growing strategic partnership.
• The chance to shape how Eliza builds and runs partner programs.
• Close collaboration with commercial, marketing, and delivery leaders.
• Work at the intersection of professional services and applied AI.
• The opportunity to build practical systems and see their impact on real customer opportunities.