[Hiring] Director of Claims & Business Development @Sellers Hub

Role Description

This Director is the first and most important hire in the company's growth plan. You will own where claims come from: building direct adjuster and carrier relationships and holding the claims team accountable to clear KPIs. You report directly to the President and Owner and have real decision rights.

• Lead business development: build and grow relationships with insurance adjusters, carriers and TPAs, and negotiate carrier contracts
• Represent the company at industry events (e.g., PLRB, trade shows) and run a steady relationship touch cadence
• Steer requests toward best-fit claims: 3+ month stays, budgets matching inventory, locations near available homes
• Lead the claims team (Property Coordinators and Leasing Specialists; 4 today, 6 by Q3 2027) through weekly and monthly KPI reviews and accountability, not day-to-day claims work
• Serve as the escalation point for client, landlord and policyholder disputes and turn each escalation into a lasting fix
• Report on placements, pipeline, account scorecards and team performance

Qualifications

• 10+ years in insurance housing: an ALE relocation company, a TPA, or a carrier's housing or claims team
• Established relationships with insurance adjusters; carrier-contract negotiation experience is ideal
• 3+ years managing a placement, relocation or claims team
• Deep knowledge of ALE and loss-of-use coverage, Fair Rental Value, extensions and catastrophe response
• A true hunter: energetic, resilient, intrapreneurial and comfortable hearing no
• Track record of resolving disputes while keeping the relationship

Requirements

• Nice to Have:
• Hotel-services experience
• Furnished or corporate housing operations
• California / wildfire market knowledge
• Monday.com or OpenPhone
• Bilingual English/Spanish