[Hiring] Chief Commercial Officer @Agentify

Role Description

To grow a commercial system that scales quickly and converts leads into customers efficiently - driving LTV growth and a predictable commercial result.

Qualifications

• 8+ years in commercial roles (e-commerce or D2C), including 2+ years as CCO / CSO.
• Experience in D2C / e-commerce / Health & Beauty / FMCG with a solid understanding of direct online sales.
• Deep COD expertise: call centers, order confirmation, scripts and voice upsell, delivery rate; working with fulfillment providers and courier services.
• Multi-market management (Europe, LATAM, USA, Kazakhstan / CIS) with an understanding of local payments, logistics, regulations, and consumer behavior; hands-on experience launching a new market from scratch.
• Experience managing procurement, contract manufacturing, and outsourced contractors.
• English at B2+ level.
• Ukrainian at C1+ level.

Requirements

• Unit economics: margin structure, breaking P&L down into its drivers, profitability by market/channel/product.
• COD model economics: how confirmation rate and delivery rate work, and the cost of an unredeemed (undelivered) order.
• Subscription economics: LTV, payback, retention and churn, rebill and dunning mechanics.
• Voice sales: script and offer-ladder structure, call quality criteria.
• Logistics, foreign trade, and procurement: 3PL and fulfillment, Incoterms, cross-border, tenders, MOQ, lead times, cost of goods.
• Market regulations: SLAs, restrictions on telephone sales across different regions.

Skills

• Building a P&L by market and pinpointing exactly where margin leaks.
• Diagnosing the COD funnel: isolating the point of failure and driving fixes through to a measurable change in the metric.
• Developing and launching GTM strategies and product launches tailored to different markets.
• A/B testing call scripts and offers, and scaling winning hypotheses quickly.
• Calculating subscription economics on a cohort basis and deciding whether to scale or stop.
• Building relationships and communicating with international partners.
• Managing by objectives: OKRs / KPIs, building metrics and performance controls.

Key Responsibilities

• Commercial results across 4 regions (Europe, Kazakhstan, LATAM, USA): revenue, margin, unit economics.
• Sales and contact center: scripts and marketplaces, confirmation conversion, upsell/cross-sell, and the quality and cost of a call and of a confirmed order.
• Operational layer: logistics (outsourced fulfillment and couriers), procurement and contract manufacturing, demand and inventory planning - with no shortages or overstock.
• Business Development: onboarding counterparties (fulfillment providers, telephony, factories, service partners), contracts, and onboarding.
• Building and growing D2C in a subscription format: rebill, dunning, churn management, and repeat sales.
• Control and reporting system: end-to-end metrics across markets, P&L by region, and regular reporting to the CEO in numbers.

Benefits

• Competitive compensation and an annual salary review based on personal achievements and market conditions.
• Flexible schedule: the option to start your workday between 8:00 and 11:00.
• Paid vacation (20 working days per year) and sick leave, plus additional days off on public holidays.
• Additional paid days off for your birthday, the birth of a child, marriage, or the loss of a close relative.
• Fully covered business travel (transport, accommodation, per diem).
• Investment in professional development - training, certifications, and access to courses and professional resources.
• A "Cafeteria"-style benefits system to cover individual needs within a set budget: sports, medical services, professional literature, coworking, equipment repair, and more.

Recruitment Process

• Pre-screening for fit between experience and requirements.
• Interview with a recruiter.
• Technical interview.
• Interview with the Hiring Manager.
• Reference check.

We do not cooperate with or consider candidates from russia or belarus in our recruitment process.