[Hiring] Business Experience & Planning Advisor @PNC

Role Description

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include:

• Managing the cash needs for our branch and ATM networks
• Printing and mailing important bank documents
• Handling both inbound and outbound collections for home lending, automobile, and card services
• Focusing on loan mitigation and investor operations
• Developing process improvement and automation opportunities
• Overseeing the daily processing of cash and check deposits and bill payments
• Executing strategic quality management functions

As a Business Experience & Planning Advisor within PNC's Retail Bank Operations organization, you will be based remotely.

Roles and Responsibilities

• Oversee process improvement programs that work with cross-functional teams across the organization
• Use Lean Six Sigma methodology to review business processes and identify potential gaps and risks
• Execute lateral leadership, delegating to peers on the team and leading/influencing partners across the organization
• Use analytical skills and problem-solving to identify solutions to potential gaps
• Effectively communicate findings and recommended solutions to executive leadership
• Give recommendations confidently to the execution of business strategies

Preferred Skills

• Strong Communication Skills
• Analytical Thinking
• Strong Organizational Skills

Qualifications

• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning

Competencies

• Accuracy and Attention to Detail
• Analytical Thinking
• Business Process Design
• Data Gathering and Analysis
• Effective Communications
• Influencing
• Planning: Tactical, Strategic
• Problem Solving
• Strategic Thinking

Work Experience

Roles at this level typically require a university/college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education

• Bachelors

Certifications

• No Required Certification(s)

Licenses

• No Required License(s)

Pay Transparency

Base Salary: $70,000.00 – $156,000.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible based on company, business, and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/01/2026, although it may be longer with business discretion.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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