[Hiring] Business Development Representative @Help Scout

Role Description

Help Scout is building a sales-led outbound motion to win more mid-market customers. Most of our pipeline comes from inbound today & we are changing that mix. This role is the engine for it.

We're hiring our first Business Development Representative to join our sales team. In this role, you’ll open conversations with the companies that fit us best and drive pipeline for our Account Executives. You'll also help shape the outbound playbook: which accounts, which messages, and which channels work. As our first BDR, we’re not looking for someone to run an established playbook… we're looking for someone who is eager to help shape one.

What you’ll do

• Research and personalize.
• Use an AI tech stack to find the right prospects, from Support/Success leaders to Operations management and company executives.
• Maximize engagement by tailoring outreach using our messaging frameworks and templates, and check AI-generated drafts before sending.
• Work defined target account lists.
• Prospect into a defined list of ideal-fit mid-market companies based on our ICP criteria & strategic campaigns, and flag accounts that are not the right fit.
• Execute multi-channel outreach.
• Manage outreach across several channels, including email, phone, LinkedIn, and video.
• Test and iterate.
• Run messaging, personas, and channels tests, track what converts at the highest rates, and recommend changes to drive continuous improvement.
• Report on results.
• Maintain updated reports and dashboards that illustrate your success rates across campaigns and performance towards your targets.
• Regularly review results and thoughtful recommendations for improvement with your manager.
• Hand off cleanly.
• Partner closely with Account Executives to brief them on sourced meetings with well documented details about the contacts, accounts and messaging that led to the booking.
• Use AE feedback to regularly improve your hand-offs.

Qualifications

• 1 to 2+ years as an outbound BDR or SDR at a B2B SaaS company, with a track record of meeting pipeline or opportunity targets.
• Experience prospecting into companies with 250+ employees and tailoring messaging based on industry, job title and additional criteria.
• Great communicator, both with prospects and internal colleagues.
• Active use of AI tools in workflow for research, list building, or writing.
• Experience with HubSpot & GTM platforms like Apollo, ZoomInfo, Sales Navigator or similar solutions is a plus.
• Ability to thrive in a fast-paced, dynamic environment.
• Coachability and desire to grow into a closing role.

Compensation and benefits

• Base salary: $71,000 - $77,000
• On-target earnings (OTE): $102,000 - $111,000

Company values

• Happy to Help: We show up for each other — not out of obligation, but because we’re invested in the team’s collective success.
• Craft over Convention: Our success relies on the quality and craft of the work we put into the world.
• Progress not Perfection: Achieving our true potential requires constant progress and forward momentum.
• Own the Outcome: Taking full responsibility for the results of your work, decisions, and contributions.

Benefits

• Competitive salary and an internal, transparent salary formula based on market data.
• Flexible time off – you choose the holidays and vacations that make sense for you.
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care.
• A home office stipend to help you get set up and productive.
• A co-working stipend up to $300 a month if you choose to work out of your house.
• A yearly professional development stipend of $1,800 to help you grow in your craft.
• Top tier health insurance for you and your dependents if you’re in the U.S. or Canada.