[Hiring] Technical AI SME @DMS Vision

Role Description

Contractor AI Productivity Solutions Engineer

Provide advanced technical diagnostics, validation, testing, documentation and deployment support for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 search, Microsoft Graph-grounded experiences and approved productivity AI integrations. The contractor extends current deployment capacity without assuming product ownership, enterprise architecture ownership, routine tenant configuration or enterprise automation responsibilities; technical roadmap ownership is limited to planning and coordinating work within the assigned engagement scope.

Scope of Services

• Lead the technical integration lifecycle for approved third-party productivity AI products connecting to Microsoft 365 services.
• Serve as an advanced technical subject-matter resource for Microsoft 365 Copilot and related capabilities.
• Diagnose complex issues involving licensing, identity, permissions, content access, and user experience.
• Develop repeatable diagnostic methods, test plans, health checks, and technical runbooks.
• Maintain the technical roadmap for Microsoft 365 Copilot and approved productivity AI integrations.
• Support escalations with clear reproduction steps, evidence, root-cause hypotheses, and documented outcomes.
• Validate deployment waves, pilots, and proposed configuration changes against approved requirements.
• Test grounded responses and search behavior, distinguishing various causes.
• Provide technical feasibility and supportability findings, including licensing dependencies and implementation risks.
• Support build-to-run transition by documenting support procedures and escalation paths.
• Create approved scripts, reports, and diagnostic utilities using PowerShell and Microsoft Graph.
• Design, configure, test, and document approved Copilot skills or agents.

Key Deliverables

• Engagement-level technical roadmap covering priorities, milestones, and risks.
• Technical readiness and validation plan for enhancements or deployments.
• Repeatable diagnostic playbook covering key scenarios.
• Known-issues library with symptoms, evidence requirements, and workarounds.
• Test cases and results for assigned pilots and deployment waves.
• Complete escalation packages for unresolved issues.
• Approved PowerShell or reporting utilities with documentation.
• Build-to-run handoff package containing runbooks and monitoring requirements.
• Documented team-focused skills or lightweight agents with defined expectations.

Required Skills and Experience

• Four or more years of related IT experience, including Microsoft 365 and enterprise SaaS.
• Hands-on administration and support knowledge across Teams, SharePoint Online, and more.
• Deep troubleshooting skill across Microsoft 365 Copilot and related diagnostics.
• Practical experience with PowerShell, Microsoft Graph, and technical documentation.
• Working knowledge of ITIL practices.
• Ability to translate complex findings into clear guidance for various stakeholders.
• Experience with approved Copilot skills and related controls.

Preferred Qualifications and Certifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
• Microsoft 365, Teams, SharePoint, Azure, Security, or AI-related certification.
• Experience supporting enterprise Copilot deployments and Microsoft 365 search.

Out of Scope

• Microsoft 365 or Copilot architecture, technical standards, or product ownership.
• Routine Copilot tenant configuration or feature enablement.
• Enterprise-scale agent development or custom application development.
• Enterprise AI policy or formal governance approval.
• Broad adoption communications or business-value portfolio management.
• Solutions that expand beyond internal team operations require a documented transition decision.

Top 5 Skills Sought

• Engineering-level Microsoft 365 depth and hands-on admin experience.
• Deep Copilot, search, and grounding troubleshooting skills.
• Working-level PowerShell and Graph API scripting for reports and diagnostics.
• Validation, test evidence, and runbooks.
• Copilot agents and skills, plus clear communication within scope boundaries.