[Hiring] Staff AI Engineer @Nextiva

Role Description

Nextiva is looking for a Staff AI Engineer to help build an internal AI platform that will shape how we work across engineering and the broader organization. This is a Staff-level, hands-on individual contributor role at the intersection of backend/platform engineering, system architecture, AI, cloud infrastructure, and developer productivity.

• Design and build production-grade agentic workflows across the software development lifecycle (SDLC) and intelligent automation.
• Identify high-value opportunities, architect solutions, and take them from concept through deployment, operationalization, security, observability, and scale.
• Provide technical leadership and influence across engineering teams.

Top 3 Outcomes (first 12 months):

• Build and operationalize agentic SDLC capabilities.
• Establish a scalable internal AI platform.
• Deliver measurable business impact through AI and automation.

Qualifications

• 10+ years of professional software engineering experience.
• Demonstrable hands-on experience designing and building AI/ML or generative AI solutions.
• Strong software architecture and system design skills.
• Strong programming and software engineering fundamentals in one or more production languages such as Java, Python, Go, or equivalent.
• Hands-on experience working with LLMs, generative AI, AI agents, or AI-enabled application architectures.
• Deep hands-on experience with GCP and/or AWS.
• Strong understanding of DevOps, CI/CD, infrastructure as code, observability, reliability, and production operations.
• Strong understanding of application, infrastructure, data, and AI security considerations.
• Ability to evaluate technical trade-offs and select technologies based on the problem.
• Strong technical judgment and the ability to operate effectively in ambiguous, cross-functional problem spaces.

Requirements

• Experience taking AI solutions beyond prototypes into deployment, operationalization, monitoring, security, reliability, and scale.
• Experience designing or implementing agentic AI systems, multi-step AI workflows, or autonomous/semi-autonomous engineering workflows.
• Experience applying AI to developer productivity, software engineering, code generation, testing, code review, incident management, or other stages of the SDLC.
• Experience building internal developer platforms, engineering productivity platforms, or enterprise automation capabilities.
• Experience driving technical initiatives that span multiple teams, systems, or organizational domains.

Benefits

• Health: Multiple health plan options including medical, dental, vision, and telemedicine coverage.
• Insurance: Life, disability, and supplemental indemnity plans.
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay.
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives.
• Growth: Access to ongoing learning and development opportunities and career advancement.

Company Description

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.