[Hiring] ServiceNow AI Architect @SwissPeak Partners GmbH

Role Description

For our client, a leading strategic ServiceNow partner, we are looking for experienced ServiceNow AI Architects, Senior Consultants and professionals with experience in AI agents and customer-focused AI solutions to join their growing international team.

Our client is very well positioned within the ServiceNow ecosystem and is recognised as a strategic partner in the rapidly evolving AI landscape. They work with organisations on complex transformation initiatives, supporting them in the design and implementation of modern and innovative ServiceNow and AI solutions.

We are particularly interested in speaking with experienced professionals who combine strong ServiceNow and AI expertise with a strategic, consulting-oriented and customer-focused mindset.

Responsibilities

• Designing and developing innovative ServiceNow and AI solutions
• Taking a leading role in the architecture, implementation and further development of AI-powered solutions and AI agents
• Developing intelligent AI agents that can interact with and support customers
• Using previous customer and business expertise to support the development of effective customer-facing AI solutions
• Translating complex business and customer requirements into scalable technical and AI-driven solutions
• Working with modern AI technologies, Large Language Models and agent-based solutions
• Designing innovative solutions across customer service, CRM and customer experience environments
• Working closely with customers, business stakeholders and technical teams
• Contributing your expertise to complex AI, automation and digital transformation projects
• Acting as a trusted advisor and supporting customers throughout the project lifecycle

Qualifications

• Several years of experience working with ServiceNow
• Experience with Artificial Intelligence, Generative AI or AI-powered solutions
• Experience developing or working with AI agents or agentic AI
• Experience with technologies such as Claude, Claude 4 or similar AI technologies
• Experience as a ServiceNow Architect, Technical Architect, Solution Architect, AI Architect or Senior Consultant
• Strong understanding of customer processes, CRM, customer service or customer experience
• Experience transferring previous customer or business expertise into the development of intelligent AI agents would be highly beneficial
• Experience designing and implementing complex and scalable platform solutions
• The ability to understand customer requirements and translate them into effective technical and AI-driven solutions
• Strong consulting, communication and stakeholder management skills
• Experience working with complex customer or international environments would be an advantage

Languages

• German and English, or
• French and English

Location & Working Model

• Open to candidates based in:
• Switzerland
• Germany
• France
• United Kingdom
• Ireland
• United States

• Working Model: Fully remote

Employment Options

• Permanent employment
• Contracting / freelance opportunities

Interested in this opportunity? We look forward to receiving your application!