[Hiring] Senior Director Enterprise AI Enablement @One Call

Role Description

Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team or play a supporting role, the work our colleagues do every day enables us to collectively reach our mission of getting people the care they need when they need it.

By staying committed to our core values of Think Big, Go Fast, Deliver Awe, Win Together and Care Deeply, we can positively impact the lives of the injured workers we serve and get them back to the things that matter most in life.

JOB SUMMARY: The Sr. Director, Enterprise AI Enablement owns AI-for-Operators end to end — the workforce-facing leg of One Call's AI strategy. Reporting to the VP, Delivery Management with executive sponsorship from the CTO, this role is accountable for the strategy, the architecture, the P&L, the governance, and the executive championing that turn One Call's AI vision into measurable workforce productivity.

This is a governor-and-strategist role, not a hands-on builder: you set the frame, own the guardrails, and lead a small, high-leverage nucleus — a Sr. Manager and two differentiated individual contributors — that also serves as the Center of Excellence for the AI-for-Operators community of practice.

You are the lever and the champion for AI for Operators at the executive table, owning the vision, the investment case, the operating boundaries, and the governance that make workforce AI defensible in a regulated, PHI/PII environment. Your success is measured in accelerated time-to-value and productivity gains across the enterprise — not in tools installed or automations you personally ship.

Qualifications

• Bachelor's degree in a related field (Business, Information Systems, Engineering) or equivalent experience.
• 12+ years in technology, digital-workplace, or transformation leadership, including enterprise-scale adoption and governance (thousands of users).
• Proven ownership of a P&L or comparable investment portfolio.
• Demonstrated experience building governance frameworks (tooling standards, adoption models, AI/data policy) in complex organizations.
• Executive-level communication and stakeholder management; credible owning strategy, investment, and risk with the C-suite.
• Track record standing up new capability — not just optimizing what already exists.

Requirements

• Strongly Preferred: Healthcare, insurance, or other regulated-industry experience (HIPAA, SOC2 familiarity).
• Enterprise AI enablement / Copilot-style adoption strategy and governance experience.
• Experience standing up a Center of Excellence and a community of practice.
• Enterprise collaboration platform leadership (M365 or equivalent), EUC, or digital-workplace background.
• PE-backed, M&A, or turnaround environment experience.

Benefits

• Remote Work: We are a remote-first company, and almost all positions receive the flexibility of working from home.
• Generous Time Off: Besides 8 company holidays and 2 personal days every year, all colleagues receive a minimum of 18 days of paid time off.
• Comprehensive Benefits Package: Including medical, dental, vision, and pet insurance; 401(k) matching program; and company-paid life insurance and short and long-term disability coverage.
• Supportive Services: We offer a Colleague Assistance Program that provides free counseling and financial services, and our One Call Foundation provides colleagues financial assistance during times of unexpected hardships.

Company Description

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, nationality, disability status, protected veteran status, or any other status protected by law.