[Hiring] MLOps Support Engineer @GlobalLogic

Role Description

GlobalLogic is seeking an MLOps Support Engineer to join a dedicated team supporting a sophisticated, regulated medical technology platform. This role focuses on the day-to-day operational backbone of the client's data and machine learning infrastructure, working closely with Research, Clinical, and Engineering teams to:

• Unblock critical data workflows
• Investigate pipeline issues
• Optimize cloud infrastructure

You will manage routine data staging and extraction requests, execute cost-optimization initiatives across AWS infrastructure, and help design secure, compliant workflows that allow contractors to safely support production-adjacent work. You'll also serve as a primary point of contact for ad-hoc MLOps troubleshooting and support the integration of third-party platforms. This is a hands-on, execution-focused role within a secure, multi-region, regulated SaaS environment, requiring strong AWS operational skills, scripting proficiency, and a solid grasp of data security and compliance practices.

Qualifications

• 5+ years of proven experience in an MLOps, Data Engineering, or Cloud DevOps role
• Strong, hands-on operational experience with AWS (EC2, S3, IAM, Cost Explorer, cross-region networking)
• Proficiency in scripting (Python, Bash) and querying (SQL) for data extraction and manipulation
• Solid experience with containerization (Docker) and workflow orchestration tools (e.g., Dagster)
• Solid understanding of data security best practices, particularly RBAC, compliance, and handling sensitive/production-level data safely
• Excellent communication skills, with the ability to translate cross-functional business needs from Clinical and Research teams into concrete technical execution
• A proactive, problem-solving mindset-comfortable operating within secure, established data environments and following existing playbooks while also improving them
• Prior exposure to regulated or enterprise SaaS/healthcare environments is a plus

Requirements

• Manage and execute routine data staging and extraction requests to support Research annotation campaigns and Clinical team investigations
• Execute cloud infrastructure cost-control initiatives (e.g., migrating compute jobs between AWS regions, right-sizing instances, optimizing storage) using established playbooks
• Partner with internal engineers to design and implement secure, compliant workflows (e.g., RBAC, anonymization pipelines) that allow contractors to safely support production-adjacent requests
• Act as the primary technical point of contact for ad-hoc MLOps requests, investigating production data anomalies and troubleshooting existing pipeline failures
• Assist in the technical onboarding and system integration of third-party platforms (e.g., Datavant)
• Continuously identify opportunities to streamline data operations, cost optimization, and security workflows, feeding improvements back into team playbooks
• Operate within a regulated, medical technology context-balancing responsiveness with the compliance, security, and quality standards the platform requires

Benefits

• Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies.
• Empowering Growth: We foster a culture of continuous learning and professional development, providing timely and comprehensive assistance for every consultant through our dedicated Learning & Development team.
• DE&I Matters: We deeply value and embrace diversity, providing equal opportunities for all individuals and fostering an inclusive and empowering work environment.
• Career Development: Our corporate culture emphasizes career development, offering abundant opportunities for growth and empowering team members to pursue their career goals with confidence.
• Comprehensive Benefits: We provide a comprehensive benefits package that prioritizes the overall well-being of our consultants.
• Flexible Opportunities: We prioritize work-life balance by offering flexible opportunities tailored to your lifestyle, including relocation and rotation options for diverse cultural and professional experiences.