[Hiring] Manager I Everyday AI & Automation @Catholic Relief Services | CRS

Role Description

The Manager I, Everyday AI & Automation leads the development and execution of Digital Workplace’s strategy, governance, and oversight for Microsoft-based everyday AI, task automation, and AI agents. The Manager establishes direction, standards, lifecycle governance, and accountability for Microsoft Copilot and Copilot Studio solutions, coordinating with business owners responsible for implementation and ongoing maintenance.

The role combines portfolio oversight with hands-on communications, adoption, licensing, financial operations, usage reporting, and program coordination. Aligned with CRS' broader AI strategy, the Manager monitors emerging Microsoft AI capabilities and coordinates with EBS and Digital Programming on complementary AI and technology initiatives.

Qualifications

• Bachelor's degree in information technology, information systems, product management, business, design, communications, or a related field, or equivalent relevant experience.
• Minimum of 5 years' progressively responsible experience in technology product management, digital solutions, business analysis, software delivery, digital workplace, innovation, change management, or related work with at least two years of supervisory or management experience.
• Demonstrated experience establishing strategy, governance, and oversight for complex, cross-functional technology products or initiatives, including coordinating with business owners responsible for implementation, adoption, operations, and continuous improvement.
• Experience with Microsoft 365 Copilot, Copilot Chat, Copilot Studio, or related Microsoft enterprise technologies; strategy, governance, and portfolio oversight; structured pilots and business-led implementation; change management, communications, and adoption; and licensing, vendor management, financial operations, and usage reporting.

Requirements

• Practical understanding of generative AI, AI assistants and agents, prompt design, knowledge-grounded solutions, AI-enabled workflows, responsible AI considerations, and the operational requirements needed to sustain enterprise technology products.
• Sound product judgment to identify valuable use cases and avoid solutions that lack a clear need.
• Highly proactive and able to work independently while balancing strategic leadership with hands-on program and operational responsibilities.
• Ability to learn new tools and concepts independently, proactively seek answers through research and experimentation, and troubleshoot problems resourcefully while recognizing when to seek additional support.
• Excellent written and verbal communication skills, including the ability to develop clear staff communications and explain complex technology concepts to technical and nontechnical audiences.
• Strong interpersonal, facilitation, group process, change management, problem-solving, and judgment skills.
• Demonstrated experience working with cross-functional teams, directing temporary or matrixed contributors, and building trusted relationships with business owners and technical partners.
• Strong systems thinking and analytical approaches to product, governance, adoption, financial, and operational challenges.
• Very good presentation, training, and listening skills.
• Cultural sensitivity and the ability to work effectively across cultures, functions, and levels of the organization.
• Demonstrated commitment to organizational learning, responsible innovation, and continuous improvement.
• Demonstrated effectiveness in a customer-facing role and commitment to practical, user-centered solutions.

Benefits

• CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.
• Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.
• CRS' work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Company Description

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.