[Hiring] IT Tech & Claude AI Solutions Expert @ITSOFT LLC

Role Description

You will be ITsoft's go-to person for IT support and Claude AI solutions. You will set up AI systems for our clients, support them by phone and email, and keep our own technology running smoothly. You will work closely with our CEO and team on projects that grow our AI business.

What You Will Do

• Set up Claude AI systems that help client businesses with their everyday work.
• Use Claude Cowork and Claude Code to automate tasks, build tools, and solve problems.
• Provide remote support by screen sharing and Remote Desktop (RDP), connecting directly to client computers to fix problems and set up AI tools.
• Provide Claude and AI support to clients by phone, video call, and email.
• Handle day-to-day IT work across ITsoft's computers, systems, and websites.
• Help write and review business documents, proposals, and simple contracts.
• Communicate with vendors and customers on calls and by email.
• Work with the ITsoft team on projects that bring in and serve new AI clients.

Qualifications

• Hands-on experience using Claude, including Claude Cowork, Claude Code, or both.
• Experience setting up AI tools or automations for a business or client.
• Strong general IT skills: troubleshooting computers, networks, accounts, and software.
• Experience giving remote support through screen sharing and Remote Desktop (RDP).
• Experience building, updating, or maintaining websites.
• Ability to read and understand business documents and simple contracts.

Requirements

• Strong written English for emails, documents, and reports.
• Strong spoken English for phone and video calls with customers and vendors.
• High integrity and honesty in all work.
• Reliable and self-directed, able to manage your own time while working remotely.
• Able to work some hours that overlap with US Central Time business hours.

Attitude & Teamwork

• Real excitement about AI and a drive to keep learning it.
• Enjoys helping customers and takes pride in solving their problems.
• Gets along well with people and works well on team projects.
• A positive attitude and eagerness to learn as AI tools keep changing.

Nice to Have

• Programming or scripting experience. It is a real plus because it helps you understand AI better than most.
• Experience with Microsoft 365 and Outlook administration.
• Familiarity with SQL Server, ASP.NET, or C#.
• Past experience supporting clients directly.

Benefits

• Fully remote: work from your home office.
• Full-time, long-term position.
• Real AI projects for US businesses of all sizes.
• The chance to grow with a company that is investing heavily in AI.

How to Apply

Submit your resume along with a short note. In the note, describe the AI tools, scripts, or remote IT projects you have personally built or automated. Tell us specifically how you have used Claude. Top candidates will be invited to complete a short paid test task before interviews.