[Hiring] Manager of Applied AI, Solutions Support Engineering @Wiz, Inc.

Role Description

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!

Qualifications

• 2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers.
• 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using Python and TypeScript/JavaScript (e.g., Node.js, React).
• Hands-on experience with Zendesk and Salesforce administration and development.
• Practical experience deploying and maintaining cloud-hosted services on GCP (or AWS/Azure).
• Hands-on experience using AI models, APIs, prompt engineering, and AI-assisted coding tools.
• Experience with everyday development and deployment tooling, including Terraform, Docker, Git, CI/CD pipelines.
• Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person.

Requirements

• Experience connecting AI tools and workflows to internal systems using Model Context Protocol (MCP) servers.
• Experience building custom UI components, embedded apps, and integrations across Zendesk, Salesforce, and ServiceNow.
• Track record of building practical productivity tools for internal teams.
• Experience building ticket routing, scheduling, and team availability tools.
• Familiarity with integrating workplace and support tools like Slack, Jira, Zoom, and BI reporting pipelines.
• Prior customer-facing experience in a technical support role, preferably at a B2B technology company.

Company Description

At Wiz, technical support is never an afterthought. It is core to how our platform functions and a key part of how we create magic for our customers every day.

As a Manager of Applied AI, Solutions Support Engineering, you will be an AI-first technical leader guiding the team of internal tool and automation developers.

Responsibilities

• Lead, mentor, and guide an AI-first team of internal tool and automation developers.
• Own the tooling and automation roadmap that powers our technical support experience.
• Serve as a hands-on technical leader, actively writing, reviewing, and shipping code.
• Champion an AI-first development pipeline using AI models, APIs, and coding tools.
• Own the administration, architecture, and custom development of our Zendesk platform.
• Lead the development and maintenance of our internal support tooling suite.
• Maintain the cloud infrastructure that runs our support tools and automations on Google Cloud Platform (GCP).
• Partner closely with Support leadership, frontline Solutions Support Engineers, Product, and the CTO team.