[Hiring] IT Programmer @Ascension Business Solutions LLC

Role Description

Ascension Business Solutions is looking for an in-house AI Programmer / Developer who will help design, build, integrate, and maintain AI-powered solutions for our business operations and client services. This role will focus on supporting our company’s AI initiatives, including:

• Voice AI
• Workflow automation
• System integrations
• Client-facing AI tools
• Internal productivity systems
• AI-assisted service delivery

The ideal candidate should have strong programming skills, problem-solving ability, and the capability to turn business requirements into working technical solutions. This is a key role in helping the company improve efficiency, service quality, scalability, and cost-effectiveness through AI and automation.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.
• At least 2–4 years of experience in software development, programming, system integration, or automation.
• Strong knowledge of at least one or more programming languages such as:
  • Python
  • JavaScript / TypeScript
  • Node.js
  • PHP
  • Java
  • C#
• Experience working with APIs, webhooks, databases, and third-party system integrations.
• Basic understanding of AI tools, automation platforms, or chatbot/voicebot systems.
• Ability to analyze business processes and convert them into technical workflows.
• Strong problem-solving and debugging skills.
• Good documentation and communication skills.
• Ability to work independently and manage multiple projects.

Requirements

• Experience with Voice AI, conversational AI, chatbots, or AI agents.
• Experience with platforms such as:
  • Retell AI
  • OpenAI / ChatGPT API
  • Twilio
  • GoHighLevel
  • Zapier
  • Make
  • Google Workspace APIs
  • CRM platforms
  • Scheduling or healthcare/homecare software
• Experience building dashboards, reporting tools, or workflow automation systems.
• Familiarity with cloud platforms such as AWS, Google Cloud, Azure, or similar.
• Experience with databases such as MySQL, PostgreSQL, MongoDB, or Firebase.
• Knowledge of HIPAA, data privacy, or secure handling of sensitive information is a plus.
• Experience working with operations, BPO, healthcare, homecare, or virtual assistant services is a plus.

Benefits

• Flexible work setup: Remote / Hybrid / In-House
• Full-Time employment

Key Responsibilities

• Develop AI-powered tools, workflows, and system integrations.
• Support the buildout of Voice AI solutions for after-hours, intake, scheduling, and receptionist services.
• Create and maintain API integrations between AI platforms and business systems.
• Build automation scripts and internal tools to improve operational efficiency.
• Work with operations and leadership to translate business requirements into technical solutions.
• Configure, test, and optimize AI call flows, prompts, routing rules, and escalation logic.
• Troubleshoot issues related to AI workflows, automation, and integrations.
• Maintain clean technical documentation and process guides.
• Support pilot testing, deployment, and continuous improvement of AI projects.
• Ensure developed solutions are scalable, secure, and aligned with business objectives.

Scope of Work

• Requirement Gathering
  • Work with leadership and department heads to understand business problems and project goals.
  • Translate operational requirements into technical specifications.
  • Identify opportunities where AI, automation, or integrations can improve efficiency.
• AI Project Development
  • Build and customize AI-powered workflows, tools, and applications.
  • Support Voice AI development, including call flows, prompts, integrations, and logic design.
  • Assist in building AI agents for internal and client-facing use cases.
• System Integration
  • Connect AI platforms with existing business tools such as CRM, scheduling software, communication platforms, ticketing systems, dashboards, and client systems.
  • Build and maintain API integrations.
  • Ensure data flows correctly between systems.
• Automation Development
  • Create automations that reduce manual work across operations, sales, training, HR, finance, and client support.
  • Develop scripts, workflows, and tools to improve process speed and accuracy.
  • Support reporting automation and data processing.
• Testing and Quality Assurance
  • Test AI workflows, automations, integrations, and applications before deployment.
  • Identify bugs, errors, and workflow gaps.
  • Conduct user acceptance testing with internal teams.
  • Ensure systems perform reliably before going live.
• Maintenance and Support
  • Monitor deployed AI tools and integrations.
  • Troubleshoot technical issues.
  • Update workflows, prompts, logic, and integrations as business needs change.
  • Provide technical support to internal users.
• Documentation
  • Create technical documentation, workflow maps, SOPs, and system guides.
  • Document APIs, automation logic, configuration steps, and troubleshooting procedures.
  • Maintain version control and development records.
• Compliance and Data Security
  • Ensure AI tools and integrations follow company data privacy and security standards.
  • Support HIPAA-conscious workflows when handling client or patient-related information.
  • Apply secure development practices when working with sensitive data.

Success Measures

• Timely delivery of AI and automation projects.
• Accuracy and reliability of developed systems.
• Reduction of manual work through automation.
• Successful AI pilot implementation.
• Improved operational efficiency.
• Reduced system errors or workflow gaps.
• Strong documentation and handover quality.
• Positive feedback from internal users and project stakeholders.

Ideal Candidate Profile

We are looking for someone who is not just a programmer, but also a problem solver. The ideal candidate is someone who can understand business operations, identify inefficiencies, and build practical technical solutions. This person should be comfortable working in a fast-moving environment, testing new technologies, and helping the company build scalable AI-powered services.