[Hiring] Forward Deployed Engineer, AI Staff @MSPbots

Role Description

Most MSPs know their processes are a mess. They can't write a usable SOP, don't know which of their workflows would actually make a good AI agent, and won't self-serve their way to one. That's where you come in. You'll sit inside the client's operation, extract the real process from the chaos, and ship a working agent on our stack — in days, not months.

What you'll actually do:

• Run discovery sessions to find the 1–3 processes worth automating (and say no to the rest)
• Turn a messy, undocumented process into a real spec
• Build the agent on our deepagents-based harness — tools, subagents, memory, human-in-the-loop approvals
• Wire it into the client's real data, safely, with tenant isolation intact
• Run shadow-review until the client trusts it, then ship the runbook and train their team

Qualifications

• 2+ years in MSP operations (or 1+ year at MSPbots in a client-facing/delivery seat) — you can read a ticket flow or collections process and know where the pain is
• Code-literate — you don't need to write Python from scratch, but you need to catch when AI-generated code or SQL is wrong even though it runs
• Comfortable with ambiguity — you can turn "our dispatch is a mess" into a spec without being handed a perfect ticket
• You've automated something yourself before, even informally — a script, a workflow rule, a bot
• Confident on camera with a skeptical client, including when the answer is "this isn't ready to automate"
• Willing to work between 8 AM - 5 PM CST