[Hiring] Conversational AI Application Developer @Omilia

Role Description

We are seeking a Conversational AI application developer to join our Solution Delivery team. You will be part of a talented software team that delivers the latest in Conversational AI and Virtual Agent technologies, bringing advanced voice and chat-driven solutions to enterprises across the world. This position is fully remote and can be worked from any EU country.

As part of that team, you will be trained on Omilia’s Cloud Platform (OCP) and gain an under-the-hood understanding of the technologies enabling conversational and agentic AI-driven, omnichannel human-system interactions.

The successful candidate will contribute to the design and development of production-grade conversational, agentic AI systems, using Omilia’s technology suite. Tasks and responsibilities include:

• Working with customers to analyze and understand business requirements;
• Designing the application in line with established usability principles and business requirements;
• Developing hybrid Conversational AI applications that blend agentic and deterministic, rule-based capabilities;
• Implementing and testing the semantic models and the conversation flow, leveraging rule-based, ML-based, and GenAI-based technologies made available on Omilia's Cloud Platform (OCP). More detailed tasks include:
  • Preparing, augmenting, and annotating datasets for ML and agentic training;
  • Executing model testing to assess performance;
  • Developing semantic rules using dictionaries and regular expressions;
  • Managing RAG knowledge base configuration;
  • Prompt engineering;
• Using JavaScript to code application logic;
• Integrating Omilia applications with client systems via REST web services;
• Test-driven development, unit and regression testing;
• Analyzing real-life human-system dialogs using Omilia's Conversational Insights and analytics tools, assessing the overall system performance, and identifying improvement opportunities;
• Closely working with customers and other team members to debug and troubleshoot issues;
• Testing early platform features to provide feedback, communicating identified product improvement opportunities or partner/customer feedback to the product team for resolution;
• Supporting partners and customers, providing consultation on design and development practices as well as assisting with issue resolution during day-2 operation;
• Engaging in continuous collaboration with team members, communicating problems effectively, and sharing insights.

Qualifications

• Academic Degree in Computer Science, Computational Linguistics, Natural Language Processing, related field, or equivalent experience;
• Fluent English and Greek;
• Excellent communication skills, customer-facing;
• Problem solving and engineering mindset;
• Knowledge of basic programming principles;
• Interest in or familiarity with Generative AI concepts (LLMs, prompt engineering, RAG);
• Ambition, enthusiasm, and eagerness to learn, aptitude for analytical and creative thinking, with sharp attention to detail;
• Well-organized for both team and/or solo assignments;
• Accountable within demanding deadlines.

Requirements

• Experience with conversational automated dialog systems, either voice or chat-based;
• Experience in any other production-level NLU/NLP solutions;
• Experience with GenAI/LLM technologies: prompt engineering, or RAG;
• Familiarity with agentic AI frameworks or autonomous agent concepts;
• Any customer facing experience in a corporate setting will be considered a plus;
• Experience with Javascript and/or object-oriented programming (e.g. Java);
• Experience consuming external systems such as web services and REST APIs;
• Experience with cloud contact center platforms;
• Experience with Git and CI/CD processes;
• Knowledge of bash scripting for automating SDLC internal tasks;
• Knowledge of Spanish, Portuguese, French and/or German.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Company Description

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status. All eligible candidates will be given consideration for employment.