[Hiring] AI Solutions Lead @Jonas Software
AI Solutions Lead @Jonas Software
Artificial Intelligence
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] AI Solutions Lead @Jonas Software

1wk ago - Jonas Software is hiring a remote AI Solutions Lead. πŸ’Έ Salary: unspecified πŸ“Location: Canada

Role Description

The AI Solutions Lead is a group-level resource responsible for driving applied AI outcomes across the business units within Tony Quarella's group. The role splits roughly 80/20 from day one:

  • ~80% on InnoSoft, owning the design and delivery of a customer intelligence and knowledge aggregator platform.
  • ~20% on group-level AI enablement, running maturity assessments, building shared standards, and facilitating workshops.

This is a hands-on builder role for someone who wants deep ownership over a high-impact project β€” not a strategy or advisory function.

Primary Responsibilities

  • InnoSoft β€” Customer Intelligence Platform (first 6 months, ~80%)
    • A phased build of a cross-platform data + knowledge aggregator.
    • Phase 1 β€” Support Co-Pilot (first ~2 months):
      • Define Support workflows and core use cases.
      • Stand up the base platform and wire data sources.
      • Resolve the unified customer-ID approach across systems.
      • Deliver V1 internal Support Co-Pilot.
      • Establish a feedback loop on signal quality and answer accuracy.
    • Phase 2 β€” Finn Optimization (months ~2-4):
      • Design and ship a promotion mechanism to Finn.
      • Drive measurable Rex/Finn resolution-rate improvement.
    • Phase 3 β€” ARM + Health Scoring (month 4+):
      • Extend platform to the ARM team.
      • Build per-client customer history layer.
      • Enable team members to build their own MCPs and agents.
  • Group-Level AI Enablement (first 6 months, ~20%; reassessed after)
    • Run AI Maturity assessments across portfolio businesses.
    • Spot-build tools for teams and individuals.
    • Develop and maintain AI standards and governance guidelines.
    • Stay current on AI tooling and trends.
    • Facilitate AI workshops and enablement sessions.

Qualifications

  • Demonstrated ability to build AI-powered tools end-to-end.
  • Comfort operating with ambiguity and incomplete data.
  • Strong business instincts to translate team needs into system design decisions.
  • Coaching disposition to pair with, teach, and unblock non-technical teammates.
  • Disciplined focus to resist scope creep and distractions.
  • Familiarity with HubSpot, Zendesk, or similar platforms is a plus.
  • Experience in SaaS or B2B software environments preferred.

Requirements

  • Scheduled Weekly Hours: 40
  • Number of Openings Available: 1
  • Worker Type: Regular

Company Description

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including:

  • Hospitality
  • Healthcare
  • Construction
  • Education
  • Personal care
  • Fitness
  • Leisure
  • Moving
  • Legal services

Jonas supports over 60,000 customers in more than 30 countries and employs over 6,000 skilled professionals.

Before You Apply
️
remote Be aware of the location restriction for this remote position: Canada
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AI Solutions Lead @Jonas Software
Artificial Intelligence
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago
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