[Hiring] AI Solutions Lead @Jonas Software

Role Description

The AI Solutions Lead is a group-level resource responsible for driving applied AI outcomes across the business units within Tony Quarella's group. The role splits roughly 80/20 from day one:

• ~80% on InnoSoft, owning the design and delivery of a customer intelligence and knowledge aggregator platform.
• ~20% on group-level AI enablement, running maturity assessments, building shared standards, and facilitating workshops.

This is a hands-on builder role for someone who wants deep ownership over a high-impact project — not a strategy or advisory function.

Primary Responsibilities

• InnoSoft — Customer Intelligence Platform (first 6 months, ~80%)
  • A phased build of a cross-platform data + knowledge aggregator.
  • Phase 1 — Support Co-Pilot (first ~2 months):
    • Define Support workflows and core use cases.
    • Stand up the base platform and wire data sources.
    • Resolve the unified customer-ID approach across systems.
    • Deliver V1 internal Support Co-Pilot.
    • Establish a feedback loop on signal quality and answer accuracy.
  • Phase 2 — Finn Optimization (months ~2-4):
    • Design and ship a promotion mechanism to Finn.
    • Drive measurable Rex/Finn resolution-rate improvement.
  • Phase 3 — ARM + Health Scoring (month 4+):
    • Extend platform to the ARM team.
    • Build per-client customer history layer.
    • Enable team members to build their own MCPs and agents.
• Group-Level AI Enablement (first 6 months, ~20%; reassessed after)
  • Run AI Maturity assessments across portfolio businesses.
  • Spot-build tools for teams and individuals.
  • Develop and maintain AI standards and governance guidelines.
  • Stay current on AI tooling and trends.
  • Facilitate AI workshops and enablement sessions.

Qualifications

• Demonstrated ability to build AI-powered tools end-to-end.
• Comfort operating with ambiguity and incomplete data.
• Strong business instincts to translate team needs into system design decisions.
• Coaching disposition to pair with, teach, and unblock non-technical teammates.
• Disciplined focus to resist scope creep and distractions.
• Familiarity with HubSpot, Zendesk, or similar platforms is a plus.
• Experience in SaaS or B2B software environments preferred.

Requirements

• Scheduled Weekly Hours: 40
• Number of Openings Available: 1
• Worker Type: Regular

Company Description

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including:

• Hospitality
• Healthcare
• Construction
• Education
• Personal care
• Fitness
• Leisure
• Moving
• Legal services

Jonas supports over 60,000 customers in more than 30 countries and employs over 6,000 skilled professionals.