[Hiring] AI Solution Architect I @ConvergeOne

Role Description

The AI Solutions Architect is a customer-facing role supporting Sales Engineering teams across Infrastructure and Collaboration Solutions. This role blends AI, data analytics, dashboarding (Power BI), and presales support to help C1 deliver world-class AI powered Solutions. This is a strategic role designed for architects with strong problem-solving, data/AI foundations, and the ability to communicate clearly with both technical and business audiences.

Responsibilities

• AI / Data / Dashboarding
  • Build and maintain Power BI dashboards for Sales Engineering leadership: capacity, utilization, pipeline health, SLA metrics, customer trends, and productivity insights.
  • Develop AI-assisted workflows using Python, Azure AI, LLMs, and automation tools to streamline internal processes (routing, assignments, data cleanup, forecasting).
  • Support data cleaning, dataset creation, and analytics models that enhance forecasting and customer segmentation.
  • Assist in building AI-based scoring models for customer health, renewal prediction, and service demand.
  • Create internal documentation, playbooks, and how-to guides for dashboards and automations.
• Sales Engineering & Customer Facing
  • Participate in customer calls with Solution Architects to provide AI insights, dashboards, or automation recommendations.
  • Support demos and proof-of-concepts involving AI Solutions from Cisco, Genesys, Juniper, Palo Alto, Dell, Extreme, and other partners.
  • Translate technical AI outputs into simple business language for customers and account teams.
  • Support integration of AI into C1 offers.

Qualifications

• Bachelor’s degree in Computer Science, Data Science, Information Science, or related field.
• Foundational experience in Python, SQL, and analytics tools (Power BI preferred).
• Strong understanding of AI/ML concepts (regression, classification, LLMs, data manipulation).
• Ability to communicate clearly, summarize insights, and support customer meetings.
• Excellent problem-solving skills, intellectual curiosity, and willingness to learn rapidly.
• Understanding of enterprise technologies from Cisco, Dell, Genesys, Palo Alto, etc.
• Project experience building models, dashboards, or AI applications.

Requirements

• Experience with Power BI, Snowflake, Azure AI, or data engineering concepts.
• Familiarity with APIs, automation frameworks, or basic full-stack development.
• Experience with customer-facing work or presales exposure.

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
• RX Home Delivery
• HSA with Employer Contribution
• In-vitro Fertility (treatment coverage)
• Dental
• Vision (2 plans: 12-month and 24-month frames allowance)
• FSA Plans (Healthcare, Dependent Care and Limited Purpose)
• Pre-tax Commuter Plans
• Employer-paid Life Insurance
• Employer-paid Short + Term Disability
• Long Term Disability (2 plans: Employer-paid or optional Self-paid)
• Paid Parental Leave (4 weeks at 100%)
• Employee Assistance Plan
• Voluntary Life Insurance for team member, spouse and child
• Voluntary Accidental Death for team member and spouse
• Legal/ID Theft Plans
• TeleHealth
• Wellness via Omada Health (healthy living solution)
• Travel Assistance
• Business Travel Accident Coverage
• Medical for foreign travel coverage
• Employer-paid Pet Telehealth
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Volunteer Time Off
• 10 Holidays
• Summer Sizzle
• On Demand Pay (Daily Pay)