[Hiring] AI Portfolio Manager @First Citizens Bank

Role Description

This is a remote role that may only be hired in the following location: Charlotte, NC.

The AI Portfolio Manager is responsible for driving AI use cases from intake to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. Ideal for an AI enthusiast with a passion for innovation, this role is suited for a self-starter who thrives in ambiguity, brings a consulting mindset, influences stakeholders, and champions AI adoption while helping shepherd solutions from concept to production.

Responsibilities

• AI Portfolio Ownership: Own and drive the AI use case portfolio for a dedicated business domain, leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes.
• Business Process Reimagination Using AI: Independently redesign and transform current-state processes using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making.
• Value Measurement and ROI Management: Define and implement a structured value measurement framework for the AI use case portfolio. Quantify ROI, track realized vs. projected value, and educate business stakeholders on the true cost of AI.
• AI Governance: Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, partnering with risk pillars across the bank.
• Rapid Prototyping and Demo Development: Quickly build proof-of-concept demos and prototypes to validate approaches and drive stakeholder alignment.
• AI Solutioning and Target State Design: Define the AI-enabled target state process flow for each use case, determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI.

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.
• Proven track record delivering multiple AI, ML, and GenAI products or use cases from ideation through production deployment and value realization.
• Demonstrated ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools.
• Strong executive stakeholder management experience, including interaction with senior leaders and cross-functional leadership teams.
• Hands-on experience working with AI Governance, Responsible AI, Model Risk Management (MRM), Technology Risk, Compliance, Legal, Privacy, or other control functions.
• Demonstrated ability to drive end-to-end AI product delivery across business, technology, data science, and governance stakeholders.
• Experience managing portfolios consisting of multiple AI initiatives simultaneously while balancing strategic priorities and delivery timelines.
• Experience defining and implementing AI value measurement frameworks, ROI models, and outcome tracking mechanisms.
• Excellent communication, facilitation, negotiation, and influencing skills with the ability to gain alignment across diverse stakeholder groups.
• Experience working with modern AI and data platforms including AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms.
• Demonstrated ability to lead through ambiguity, influence without authority, and successfully deliver transformational AI initiatives with measurable business impact.

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
• More information can be found at First Citizens Bank Benefits .