[Hiring] Senior Director - Portfolio Leader @CNX

Role Description

The Account Executive plays a key role with the Go-to-Market organization managing specific accounts on a day-to-day basis. Reporting directly to the Sector Portfolio Leader, the Account Executive is responsible for developing, nurturing, and retaining client relationships.

Sector Knowledge and Expertise:

• Demonstrates a clear understanding of client’s business, its objectives, strategy, and industry where they operate. Supports the Portfolio Leader in the development of portfolio/sector strategy.
• Demonstrates a strong knowledge of BPO and Technical Services associated with their allocated accounts and industry sector.
• Leverages expertise and communication skills to speak at forums both internally and externally.

Account Management and Business Growth:

• Builds and maintains strong, long-term relationships with assigned clients, reflecting coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO, and CXO.
• Develops sustainable and profitable strategic account plans that address whitespace planning, cross-selling and up-selling opportunities, incorporating the full extent of Concentrix services.
• Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizing the share of TAM (total addressable market) within client(s).
• Ensures clients fully benefit from Concentrix Technology offer (internal and Technology Partnerships), aligning solutions with client’s business opportunities and strategy.
• Installs collaboratively the necessary account governance with the client and manages this governance framework in accordance with the account needs and contractual obligations.
• Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account.
• Proactive Risk Management: mitigating financial, competitive, and technological threats.
• Achieves exceptional client satisfaction, fulfilling all contractual obligations while providing robust, tailored solutions to exceed client expectations.
• Acts as the first point of escalation for clients, addressing inquiries, resolving issues, and providing regular updates, escalating to Portfolio Leaders when necessary.
• Analyzes market trends and client data to identify growth opportunities and makes informed recommendations to the client.
• Assists Portfolio Leaders and Sector Leads in developing and executing Portfolio and Sector growth strategies and meeting business objectives.

Collaboration and Coordination:

• Works closely with Portfolio Leads, Sector Leaders, and other internal teams to align account strategies with overall business goals.
• Leverages internal resources and expertise to deliver high-value and profitable solutions to clients.
• Collaborates with the broader account team by sharing insights, best practices, and assisting with account-related tasks.

Reporting and Analytics:

• Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.
• Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.
• Prepares and delivers regular reports and updates to clients on account performance and metrics.

Professional Development:

• Stays updated on industry trends, emerging technologies, and best practices in account management.
• Participates in training and development programs to enhance skills and knowledge.
• Actively seeks opportunities for professional growth and career advancement within the organization.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field with 8+ years of experience.
• A minimum of 3-5 years of experience in account management or client relationship management roles, preferably within the BPO industry.
• Strong communication and interpersonal skills with the ability to build and maintain client relationships.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to analyze data and use insights to inform account strategies.
• Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools.
• Strong organizational and time management skills.
• Ability to work collaboratively within a team environment.

Requirements

• The base salary range for this position is $152,000 to $190,000, plus incentives that align with individual and company performance.
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Must reside in the United States or have a valid U.S. address for residence.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.

Company Description

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.