[Hiring] AI Platform Administrator @ABC Financial Services

Role Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

What You’ll Do

• Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities.
• Manage platform configuration, users, permissions, environments, releases, and system settings.
• Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved business requirements.
• Coordinate deployments, testing, validation, and production releases.
• Maintain integrations with CRM, contact center, authentication, and knowledge management systems.
• Partner with Technology to troubleshoot APIs, integrations, and platform issues.
• Implement updates to knowledge references and AI workflows.
• Maintain configuration documentation and change history.
• Support platform governance, security, privacy, and compliance requirements.
• Work with the AI Performance & Operations Analyst to implement optimization opportunities.

Qualifications

• Experience administering conversational AI, contact center, CRM, or workflow automation platforms.
• Experience configuring enterprise software platforms in production environments.
• Experience with APIs, integrations, or workflow automation.
• Strong analytical, troubleshooting, and communication skills.

Requirements

• Experience with Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, or Salesforce.
• Experience supporting AI implementations in Customer Support.
• Familiarity with REST APIs, JSON, Agile delivery, and Knowledge-Centered Service (KCS).

Compensation

Compensation for this role will be determined based on a variety of factors, including relevant experience, qualifications, skills, geographic location, and market considerations. The anticipated compensation range for this position is 90,000 - 100,000 CAD annually. In addition to base compensation, eligible employees may be offered other forms of compensation, such as bonuses, commissions, equity, or other incentive programs, where applicable. Compensation and benefits may vary by location and are subject to applicable legal, business, and market requirements.

Benefits

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset.
• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam.
• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.
• Medical/Dental/Vision coverage.
• EAP – we get you help when you need it. Period.
• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.
• And more! – so many benefits we couldn’t even fit them all here!

Company Description

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together.