[Hiring] AI Orchestrator @CI&T

Role Description

As the AI Orchestrator, you will guide the project through its three critical phases, ensuring the Agent meets all capability requirements (Incident Intake, Duplicate Detection, Prioritization, Routing, and Knowledge Support) on Audi’s AWS environment.

• Value Stream Governance & AI Orchestration: Manage the end-to-end software delivery value stream. Define human versus AI responsibilities and set clear autonomy limits for the Agent to ensure safe, reliable operations.
• Month 1 (Discover & Align): Lead the value stream mapping of the current support process. Define baseline metrics, capture detailed requirements for prioritization/routing, and navigate VWG IT and security approvals.
• Month 2 (Build & Integrate): Oversee the integration of the AI Agent (utilizing Amazon Bedrock AgentCore, Guardrails, and Knowledge Bases) with Jira Data Center and Confluence Data Center. Ensure the successful implementation of the AWS Cognito-authenticated standalone intake interface, while laying the foundation for a future, extensible AI harness.
• Month 3 (Validate & Hand Over): Launch the Agent with the support team. Measure adoption, cycle time, and quality against defined baselines. Conduct hands-on training and drive the creation of architecture and user documentation.
• Team Enablement: Proactively elevate the AI fluency and capabilities of the cross-functional delivery team and the client stakeholders.
• Scope Management: Strictly govern the project scope to ensure focus on the core deliverables, actively managing out-of-scope requests (e.g., automated error resolution, multi-region AWS, third-party channels) via formal Change Orders.

Qualifications

• Experience in managing AI-driven projects.
• Strong understanding of software delivery processes.
• Proven ability to lead cross-functional teams.
• Familiarity with AWS services and tools.

Requirements

• Proficient in Jira and Confluence.
• Experience with value stream mapping and metrics definition.
• Ability to conduct training and create documentation.
• Strong communication and collaboration skills.

Benefits

• Health and dental insurance
• Meal and food allowance
• Childcare assistance
• Extended paternity leave
• Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass
• Profit Sharing and Results Participation (PLR)
• Life insurance
• Continuous learning platform (CI&T University)
• Discount club
• Free online platform dedicated to physical, mental, and overall well-being
• Pregnancy and responsible parenting course
• Partnerships with online learning platforms
• Language learning platform
• And many more!