[Hiring] AI Operations Lead @Andgo Systems

Role Description

Andgo Systems is seeking an AI Operations Lead to help make every team at Andgo more productive with AI. Reporting to our head of Finance and working closely with other leads and individual contributors across departments, this role runs Andgo's AI Operations program while leading an AI Operations Specialist who owns the technical implementation of AI agents and tools. In practice that means enabling adoption in every department, owning the scorecard and the AI tool budget, and working with the Specialist to deliver tools that do useful work for the business. The program follows Andgo's AI-led Operating Framework which focuses on enabling outcomes with AI, not simply completing tasks.

What you'll be doing

• Running Andgo's AI Operations program across departments, helping others get work done with AI.
• Building the internal AI representative network to enable champions in each department.
• Defining and owning the AI operations scorecard.
• Managing AI use case requests, vendor approvals, renewals and relationships.
• Working with our finance team to maintain and control the AI tool budget.
• Leading and managing the AI Operations Specialist, and guiding the growth of this team over time.

Qualifications

• Post-secondary education in business, computer science, or a related field, or equivalent experience.
• Track record in AI operations and enablement: AI tools and agents you built or setup, in daily use by yourself and others.
• 5+ years running change, enablement, or operations programs in a B2B SaaS company, with at least one company-wide behaviour change you can point to.
• Experience owning a budget and reporting spend against it.
• An excellent communicator who can explain technical ideas to non-technical colleagues.
• Experience leading and managing a team of individual contributors.
• Desire and willingness to contribute to the Andgo culture and company core values.

Bonus Points for experience in these areas

• Redesigning process around outcomes before automating it, separating the tasks being completed from the goals of the process.
• Working within SOC 2 or similarly regulated environments.
• Managing AI or SaaS vendors: evaluations, contracts, renewals, and consolidating overlapping tools.
• Building a scorecard used to make real decisions.
• EOS or a similar operating system: accountability charts, scorecards, and quarterly rocks.

Benefits

• Health and dental coverage, plus an annual flex spending account.
• $1,500 a year for professional development.
• $1,000 home office setup.
• 4 weeks' vacation, 12 statutory holidays and 2 flex days.
• Remote-Friendly: Work from anywhere in Canada.
• Flexible Hours: Flexible working hours to suit your lifestyle.
• Great Team: Collaborative and supportive team members.