[Hiring] AI Operations Lead @Karbon

Role Description

Build the Tooling

• Ship internal automations and agents that remove repeated manual work across Sales, CS, Implementation, Support, and Operations.
• Connect AI to the systems we already run, through APIs and MCP servers.
• The first build is the data gateway, extending the MCP server into a routing proxy.
• Authentication via Okta, RBAC enforcement by department, and request logging for spend attribution and audit.
• Once the gateway is approved by Security, new connectors plug into a config entry.

After that:

• CS gets a renewal risk signal.
• Sales gets a proposal draft automation.
• Implementation gets a SOW generator with scope-creep flags.
• Support gets a ticket triage router.

Prototype fast. Harden what people use. Delete what they ignore. Hand every tool to an owner in the team that uses it.

Own Governance and Visibility

• Manage the Claude access and provisioning workflow — seat requests, model and tool access, connector approvals.
• Run the connector security review pipeline in partnership with Security.
• Own the spend dashboard across all AI tools, not just Claude.
• Extend visibility into an ROI framework: adoption rate, hours saved, cost per seat, project-level impact.
• Run the AI champions program with fourteen department champions organized into pods.
• Build and maintain the AI wiki — per-department documentation of tools, active use cases, and skills in use.

Train Teams and Set the Standard

• Work with each department lead to agree on how their team uses AI, then hold that standard.
• Run practical training: short, specific, and repeatable.
• Build and maintain a shared library of prompts, skills, and patterns.
• Own the pipeline that moves skills from intake through review to the shared library.

Measure and Report the Return

• Define the small set of metrics that show whether AI is working: cost, adoption, delivery, and quality.
• Build the data pipelines behind those metrics.
• Publish a regular report to the executive team.
• Delete any metric that has not changed a decision in a quarter.

Qualifications

• You shipped production software in the last two years, as the person writing the code (Python or TypeScript, SQL, and REST APIs).
• You built something real on top of a large language model.
• You worked directly with non-technical teams as the technical person in the room.
• You can build a number out of messy data and defend it to a CFO.
• You have run a cross-functional program where the participants did not report to you.
• You write clearly and can say no to work that will not pay off.

Bonus Points

• Accounting, professional services, or B2B software market experience.
• Familiarity with MCP server development, Claude API, or agent frameworks.
• Experience with Okta or similar identity providers.

What Success Looks Like!

By month six:

• Three automations run in production, each owned by the team that uses it.
• Every department leader can see their own AI usage and cost.
• The spend dashboard is live and trusted.
• Your first report to the executive team is argued with, not just acknowledged.
• The gateway has Security sign-off and every new connector goes through it.

By month twelve:

• Cost per unit of work delivered is moving in the right direction.
• Three departments extend and run their own tools without you.
• New starters learn our way of working with AI as part of onboarding.
• Champion pods are submitting and reviewing skills without you in the loop.
• The AI wiki is maintained by department owners, not by you.

Benefits

• Flexible Time Off with an encouraged 4 weeks use per year.
• Company paid medical for you and eligible spouse/partner and dependents.
• Paid dental and vision for you and eligible spouse/partner and dependents.
• 401(k) with company matching.
• Flexible Spending Account.
• Up to 8 weeks paid parental leave.
• Work-from-home stipend.
• Work with (and learn from) an experienced, high-performing team.
• A collaborative, team-oriented culture that embraces diversity.
• Be part of a fast-growing company that promotes high performers from within.