[Hiring] AI Knowledge Management Lead @Servicepath

Role Description

As the AI Knowledge Management Lead at servicePathTM, you will reimagine how our organization creates, finds, and uses knowledge using AI as the engine, not an add on. You'll champion the shift from static documentation to an intelligent, always current knowledge ecosystem:

• AI assisted authoring
• Semantic search
• Auto summarized product changes
• AI driven learning experience for every team, from Toronto to Manila to Lahore

This is not a role for someone who's merely open to AI. We need someone who is AI native: it's already how you think, build, and work, and you can run with this role from day one with minimal ramp up. You use AI tools daily by default, not as a novelty; you build your own workflows and small automations around them; and you will bring that instinct into how the whole team documents and shares what it knows. As a team lead, you will independently steer a Technical Writer, coaching them to think and work in an AI first way.

We are looking for a dynamic, forward thinking individual with a strong knowledge management background, true AI native fluency, and a passion for leading and mentoring a team through that transformation.

Qualifications

• Minimum 3-5 years of experience in Knowledge Management, with leadership responsibilities
• Required: AI native daily, self-directed use of AI tools in real work
• Demonstrable track record of applying AI to knowledge, documentation, or content work with measurable results

Requirements

• Own the company's knowledge repository end-to-end, using AI powered search, tagging, and summarization
• Evaluate and champion AI knowledge tools that reduce time to answer for employees and customers
• Define best practices for human + AI collaboration in creating, reviewing, and maintaining internal documentation
• Direct the creation, review, and update of product documentation
• Build a roadmap for keeping documentation continuously current as the product evolves
• Bring a deep understanding of SaaS applications and a genuine enthusiasm for emerging AI tools
• Chalk out the roadmap for an LMS that uses AI to personalize learning paths
• Lead the Knowledge Management team and own its deliverables end to end
• Develop and deliver training sessions, using AI tools to help create high quality training material
• Stay on top of the fast-moving AI landscape and regularly review and evolve the knowledge management strategy

Benefits

• Aligned to market rate for the successful candidate's home location
• Full-Time position
• Remote work opportunity (open globally)

Company Description

servicePathTM is an innovative provider of commercial software for IT Service Providers, specifically Managed Services and Cloud Computing providers. We are strong proponents of leveraging Artificial Intelligence to drive innovation, aligning with our core value of continuous improvement.