[Hiring] AI Experience Engineer @J.D. Power

Role Description

AI Experience Engineer is a full-stack role. You are not a frontend engineer with design instincts and you are not a UX designer who codes. You are an engineer who owns the complete human-facing layer of AI-powered systems from data model through backend service through polished, production-quality interface. On the Innovation Crew, that means designing and building the interactions that make agentic AI capabilities legible, trustworthy, and useful to engineers, analysts, and business stakeholders.

• Your observability standard is an inspectable, traceable system where humans can assess the process as needed, surface what matters when it matters, and course-correct without being in the critical path of every step.
• In your first 30 days, you will have audited the team's current design system and shipped your first agent interaction component.
• By day 60, you will have a working observability interface that lets the team review agent traces without engineering intervention.
• By day 90, the design system foundations are documented and available to Launch Lab for production consumption.

What You’ll Be Doing in This Role:

• Own the full-stack design and engineering quality for all Innovation Crew pilots and prototypes.
• Design the human-on-the-loop interaction patterns for agentic systems.
• Build and maintain a shared design system and component library for Innovation Crew outputs.
• Define the UX standards and interaction vocabulary for the AI Assistants and Copilots capability pillar.
• Conduct lightweight user research and usability testing with internal stakeholders and business unit partners.
• Champion WCAG accessibility standards and performance engineering across all Innovation Crew deliverables.

Qualifications

• Full-stack engineering with frontend depth.
• Production experience with AI-powered systems.
• React (or equivalent) and modern design systems.

Requirements

• Experience with agent observability tooling (Langfuse, LangSmith, Phoenix/Arize, or equivalent).
• Data visualization for non-technical audiences.
• Strong product intuition.

Benefits

• Starting salary range of $130,000 - $160,000 USD / $115,000 - $130,000 CAD per year.

Company Description

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

• We POWER Our Customer's Success.
• We are Innovative, Collaborative and Grounded in Data.
• We Make Things Easy.
• We Get It Done.
• We Start with Trust & Prove it Everyday.