[Hiring] AI Engineer @Acliviti Consulting Group

Role Description

We are seeking a Senior AI Implementation Engineer to build and deploy AI-powered customer experience solutions for enterprise clients. This is a hands-on engineering role focused on development, configuration, integration, testing, and deployment of conversational AI and automation solutions.

• Take business and technical requirements and turn them into production-ready solutions using platforms such as Cognigy and other conversational AI technologies.
• Work with LLMs, AI agents, APIs, enterprise applications, and cloud technologies to build solutions that are reliable, scalable, and deliver measurable customer outcomes.
• Collaborate closely with Project Managers, Architects, Engineers, and clients throughout the implementation lifecycle, from development through UAT, go-live, and optimization.

Qualifications

• 5+ years of experience in software engineering, technical implementation, enterprise integrations, or professional services.
• Hands-on experience implementing conversational AI, virtual agents, chatbots, voicebots, or AI-powered applications.
• Experience with conversational AI platforms such as Cognigy, PolyAI, Google CCAI, Amazon Lex, or similar technologies.
• Strong JavaScript skills, including working with APIs, JSON, variables, and custom logic.
• Experience integrating enterprise applications using REST APIs, webhooks, and authentication mechanisms.
• Experience with LLMs, prompt engineering, and AI-powered conversational workflows.
• Experience integrating solutions with enterprise contact center or telephony environments.
• Understanding of contact center concepts such as IVR, ACD, call routing, skills, queues, and agent transfers.
• Experience with technical troubleshooting, testing, debugging, and production deployments.
• Ability to independently investigate and resolve technical issues across multiple platforms.
• Strong communication, problem-solving, and client-facing collaboration skills.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Requirements

• Build, configure, and deploy conversational AI solutions across voice and digital channels.
• Develop conversational flows, bot logic, intents, entities, business rules, prompts, and AI agent workflows.
• Configure and integrate LLM-powered capabilities within conversational AI platforms.
• Implement AI agents and agentic workflows to automate customer interactions and business processes.
• Integrate conversational AI platforms with enterprise contact center solutions such as NICE CXone, Genesys Cloud, and similar CCaaS platforms.
• Develop conversational logic, integrations, API orchestration, and data transformations.
• Develop and execute test cases for conversational AI and integrated solutions.
• Work directly with clients, architects, project managers, and internal technical teams to understand implementation requirements.

Benefits

• Opportunity to work in a remote-first environment.
• Engagement in innovative projects with enterprise clients.
• Collaborative team culture focused on continuous improvement.

Company Description

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.

• Experts in customer experience delivering operational and technical transformation.
• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved.
• Outcome-driven professionals who know 95% of spend is on human capital, not just tech.
• Remote-first and cross-functional, with deep expertise across industries.