[Hiring] AI Engineer @Guidewire Software

Role Description

Concierge is Guidewire's omnichannel AI agent for P&C carriers. It answers the phone when a policyholder has just had an accident, takes first notice of loss, asks the questions a good adjuster would ask, and writes a clean claim into ClaimCenter. It runs in production today with real carriers and real policyholders, not as a demo.

Two things make this harder than a typical chatbot:

• It has synchronous voice: latency is a product requirement, not a metric on a dashboard.
• FNOL is a regulated event where the quality of the intake determines the eventual cost of the claim.

The Role:

• Build, evaluate, and harden the agent itself: the orchestration, the context it sees, the tools it can call, and the evals that tell us whether a change made it better or just different.
• Produce evidence for widening the agent's autonomy one notch at a time.

Qualifications

• Building and deploying AI applications.
• Software engineering fundamentals.
• Using coding agents.
• Shaping the build.

Requirements

• Experience shipping an LLM application that real users depend on.
• Ability to reason about cost, latency, reliability, and scalability as tradeoffs.
• Experience managing coding agents and adapting workflows.
• Product sense and enough insurance context to contribute to decision-making.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Company-sponsored retirement plan.
• Eligibility for annual company bonus plan, commissions, and/or long-term incentive awards.

Company Description

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service.

• More than 540+ insurers in 40 countries run on Guidewire.
• 1600+ successful projects supported by the largest R&D team and partner ecosystem in the industry.
• Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.