[Hiring] Forward Deployed Engineer @Tsuga

Role Description

We are opened to hire candidates wherever they might be on the east coast through an employee of record contract, as long as you are a fluent or native English-speaking person.

You don't have to match 100% of the requirements. If you believe you're a strong fit, we'd love to hear from you.

We just raised $35M in Series A; if you join Tsuga you will experience strong growth.

You will join an actual team of 6 FDEs and 2 Product Managers, spread across Europe, USA, Middle-East, and the LATAM Region, all reporting to Nils, our Head of Product.

We strongly believe that PMs and FDEs must work together to deliver value fast:

• Bugs are fixed quickly
• Feature requests don’t stay in backlogs for years
• We ship ambitious capabilities in days, not months

As you are in a hybrid technical and client-facing role, we expect you to build excellent relationships with the Sales team and act as the technical voice of the customer to win new business.

Key Responsibilities

• Create strong relationships with Account Executives to drive the pre-sales process: discovery, demos, solution design, POCs, and support.
• Help the Sales team size the deals of our prospects during the POC phase based on our pricing model.
• Translate complex observability challenges into compelling technical solutions using Tsuga.
• Deliver engaging, hands-on demonstrations that address customer pain points around logging, metrics, tracing, and alerting.
• Provide technical guidance on integrations with OpenTelemetry (OTel), cloud infrastructure (AWS, GCP, Azure), Kubernetes, and CI/CD pipelines.
• Serve as a bridge between customer needs and the product team, addressing small issues during the POC phase.
• Respond to RFPs, and support technical evaluations and procurement processes.

Qualifications

• Native English speaking (mandatory for the job)
• 3+ years in a Sales Engineer, Solutions Architect, DevOps, SRE, or former software engineer role, in a SaaS or observability-focused environment.
• Strong understanding of cloud-native infrastructure, microservices, and monitoring/telemetry tools (e.g., Prometheus, OpenTelemetry, Grafana, Datadog, or Splunk).
• Knowledge of container orchestration (Kubernetes).
• Ability to develop your own internal tooling when necessary to help customers succeed technically.
• Proven ability to explain complex technical concepts to both technical and non-technical audiences.
• Sense of service: you sincerely care about the customer's satisfaction and usage of the product.
• Excellent communication, presentation, and stakeholder management skills.
• Comfort in fast-paced sales cycles and ability to adapt to customer-specific use cases.

Working at Tsuga

• We move fast.
• We solve problems, not blame people.
• We are builders.
• We are customer-obsessed.
• We lean hard on AI, but not blindly.
• We're international from day one.