[Hiring] AI Engineer @Protege

Role Description

Protege is hiring AI Engineers to join our healthcare team. This is a hands-on role focused on end-to-end ownership of customer engagements, from initial feasibility through delivery and post-launch support.

• Own healthcare customer engagements end-to-end.
• Lead customer-facing technical work from initial scoping through implementation, delivery, and post-delivery support.
• Become the primary technical partner for assigned healthcare customers.
• Build trusted relationships with customer engineering and technical teams.
• Manage multiple concurrent healthcare engagements while maintaining delivery quality and customer confidence.
• Build custom solutions for complex customer needs.
• Develop and deploy integrations, data transformations, and applications that solve customer-specific challenges.
• Navigate customer technical environments and adapt Protege’s platform capabilities to real-world deployment constraints.
• Translate ambiguous customer needs into clear technical plans, delivery milestones, and practical implementation paths.
• Identify where customer-specific work points to repeatable product opportunities.
• Surface actionable product feedback based on implementation patterns, customer pain points, and delivery blockers.
• Partner with product and engineering to turn bespoke solutions into reusable platform capabilities where appropriate.
• Handle healthcare data environments with appropriate care, including PHI and regulatory considerations.
• Make sound technical decisions in complex, regulated settings.
• Communicate clearly with customers and internal teams about tradeoffs, risks, dependencies, and implementation choices.
• Contribute playbooks, tooling, templates, and best practices that improve future healthcare deal execution.
• Document repeatable patterns and lessons from customer engagements.
• Help Protege move faster over time by turning one-off implementation work into reusable delivery assets.

Qualifications

• Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role.
• Ability to own customer engagements from scoping through delivery and support.
• Strong technical execution across custom solutions, integrations, data transformations, and/or applications.
• Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations.
• Strong customer-facing communication and ability to build trust with technical stakeholders.
• Ability to bridge customer needs with product and platform capabilities.
• High ownership, adaptability, and comfort operating in ambiguous, fast-moving environments.
• Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly.

What Success Looks Like

• 30 days: Support an active deal. The FDE has built context on Protege’s healthcare customer motion, platform capabilities, common implementation needs, and regulated data considerations.
• 60 days: Lead a solo engagement. The FDE is independently leading a scoped customer engagement or technical workstream, building trust with customer technical teams, and delivering against customer requirements and timelines.
• 90 days: Own multiple concurrent engagements. The FDE is independently managing multiple healthcare customer engagements, contributing reusable playbooks or tooling, and surfacing product feedback that helps convert bespoke implementation patterns into scalable capabilities.

Protege Values

• Pass the Loved Ones' Test: We act with integrity and do the right thing - especially when it's hard and no one is watching.
• Always Find a Way: We are resourceful, resilient builders who solve hard problems and push through obstacles.
• Go Fast and Grow Fast: Velocity matters. We move with urgency, learn quickly, and continuously improve as individuals and as a company.
• Practice Kindness and Candor: We communicate directly and respectfully, building trust through honest feedback and genuine care for one another.
• Deliver Together: We win as one team. Collaboration, accountability, and shared ownership drive our success.
• Own the Outcome. Hone the Craft: We take pride in our work, sweat the details, and continuously raise the bar for excellence.