[Hiring] AI Engineer @Plansource

Role Description

Join Us at PlanSource: Your Exciting Career Awaits! At PlanSource, a leading cloud-based provider of benefits administration technology and services, we are on a mission to simplify how people choose, use, and manage benefits through cutting-edge, AI-powered experiences. This is an incredible time to launch your career with us!

PlanSource is seeking an AI Engineer to join our Data Science & Engineering team. In this role, you’ll help design, build, deploy, and support AI-powered products and shared platform capabilities that improve experiences for employees, administrators, clients, and internal teams.

This is a hands-on engineering role focused on delivering production-grade AI solutions in a secure, regulated SaaS environment. You’ll work closely with product managers, platform engineers, architects, security teams, and AI specialists across both the United States and India to deliver scalable, reliable, and compliant AI capabilities.

You’ll receive mentorship and technical guidance from experienced AI and platform engineering leaders while being expected to independently own features, troubleshoot production issues, and contribute to the ongoing evolution of our AI platform. This role is best suited for someone who has practical experience taking software or AI-powered solutions from development through production deployment and ongoing operational support.

Qualifications

• Demonstrated experience taking software or AI-powered solutions from development through production deployment and ongoing operational support.
• Practical experience building, delivering, and supporting production software or AI-powered solutions in a professional environment.
• Strong Python development skills, including APIs, backend services, and asynchronous programming.
• Experience building applications using large language models such as OpenAI or equivalent platforms.
• Experience with Retrieval-Augmented Generation, embeddings, vector databases, and document processing pipelines.
• Experience with agent orchestration frameworks such as LangGraph, LangChain, or similar technologies.
• Experience deploying and supporting cloud-native applications in production environments.
• Working knowledge of Kubernetes, Docker, CI/CD pipelines, and infrastructure automation.
• Experience working with relational databases and SQL.
• Strong troubleshooting and problem-solving skills across distributed systems.
• Strong collaboration and communication skills, including experience working across geographically distributed teams.

Requirements

• Experience with observability platforms such as Langfuse, LangSmith, Arize Phoenix, or similar tools.
• Experience implementing AI evaluation, testing, or quality measurement frameworks.
• Familiarity with PII handling, masking, tokenization, and privacy-preserving architectures.
• Experience building multi-tenant SaaS applications.
• Understanding of compliance frameworks such as HIPAA, SOC 2, GDPR, or CCPA.
• Experience with OAuth 2.0 and modern authentication patterns.
• Familiarity with AWS services including EKS, S3, IAM, CloudWatch, and container-based deployments.
• Exposure to data engineering, ETL pipelines, or analytics platforms.

Benefits

• Comprehensive health coverage with multiple medical plan options - all covering 100% of in-network preventive care.
• Employer-funded Health Savings Account (HSA) - up to $1,000 annually for family coverage.
• Dental & Vision plans with 100% coverage for routine dental care and $250 vision frame allowance, plus employee-only vision premiums at $0.
• 401(k) with immediate vesting and a 50% company match up to 6% of contributions.
• Generous paid parental leave, adoption assistance, and fertility benefits.
• Flexible PTO, paid holidays, a strong culture of work-life balance and Flex Fridays in the summer.
• Mental health & wellbeing support, including Employee Assistance Program (EAP), movement and wellness resources.
• Rewards and recognition programs that celebrate employees through peer recognition, awards, and quarterly recognition initiatives.

Company Description

PlanSource is investing in AI as a core part of how we improve our products, support our clients, and scale our operations. This role offers the opportunity to work on practical, production AI systems in a complex SaaS environment where reliability, security, and business impact matter.

You’ll have the opportunity to contribute to AI-powered products that solve real problems, work with a globally distributed engineering team, and help shape the foundation for future AI capabilities across the company.