[Hiring] AI Deployment Specialist @Firstwork

Role Description

We're looking for an AI Deployment Specialist to take ownership of deploying and scaling AI-powered solutions for our enterprise customers. This role sits at the intersection of customer success, solutions consulting, business operations, and applied AI. You'll work directly with customers to understand their operational challenges, identify opportunities for automation, design solutions using our AI platform, and drive implementation from initial discovery through deployment and beyond.

• Be responsible for taking AI solutions from initial discovery to live production environments.
• Solve complex, real-world business problems using AI agents and automation.
• Work closely with product and engineering teams to shape solutions and influence platform capabilities.
• Help enterprise customers reduce manual work, improve operational efficiency, and scale their workforce operations.
• Join at an exciting stage and help define how FirstWork deploys and scales AI across industries and geographies.

Qualifications

• Strong operational and technical problem-solving skills.
• Ability to navigate ambiguity and turn loosely defined customer problems into clearly scoped, executable solutions.
• Technical fluency to work closely with engineers, scope requirements, and understand AI agents, integrations, APIs, and automation workflows.
• Strong customer-facing communication skills.
• A strong sense of ownership, urgency, and accountability.
• Ability to independently research unfamiliar industries, business processes, and regulatory environments.
• Comfort working in a fast-moving environment with multiple customer engagements and evolving priorities.
• Willingness and ability to travel to customer sites as needed.

Requirements

• Experience in frontline or high-volume operational industries such as staffing, logistics, delivery, retail, foodservice, healthcare, or care.
• Experience in solutions consulting, forward-deployed engineering, implementation, technical account management, or customer-facing technical roles.
• Exposure to AI-powered products, automation platforms, or agentic systems.
• Experience working with compliance-heavy workflows and multi-jurisdiction operations.
• Experience managing enterprise customer relationships and complex implementations.

Benefits

• Help deploy AI agents that solve meaningful operational challenges.
• Take accountability for the entire deployment lifecycle, not just implementation milestones.
• Collaborate directly with customers, product, and engineering to bring solutions to life.
• Help transform how global enterprises manage their frontline workforce.
• Play a key role in shaping our deployment and solutions function as the company scales.

Company Description

FirstWork is an applied AI company building the next generation of workforce operations technology. We work with companies across staffing, logistics, healthcare, and retail that manage large frontline workforces. We're using AI agents to automate complex workflows, working alongside human teams and integrating with existing systems.