[Hiring] AI & Automation Operational Engineer @Cencora

Role Description

The AI & Automation Operational Engineer is a hands-on technical role responsible for designing, developing, deploying, supporting, and optimizing enterprise automation solutions. This role requires deep expertise in Automation Anywhere (mandatory), Python, and Power Apps, along with broader experience in RPA, AI-enabled workflows, intelligent document processing, APIs, workflow orchestration, and enterprise systems integration.

The AI & Automation Operational Engineer-II will partner with Automation leadership, Architects, Business Analysts, Platform teams, and business stakeholders to deliver secure, scalable, and reliable automation solutions from design through production support. In addition to hands-on engineering, this position provides technical guidance, mentoring, and best practices to other developers, while driving continuous improvement, modernization, and practical adoption of emerging AI and automation capabilities.

Primary Duties and Responsibilities

• Design, develop, test, deploy, support, and optimize automation solutions using Automation Anywhere, Python, Power Apps, and related technologies.
• Deliver scalable, secure, resilient solutions aligned with enterprise standards, architecture, and guardrails.
• Contribute across the full automation lifecycle, including design, build, testing, deployment, hypercare, and production support.
• Troubleshoot complex issues, perform root cause analysis, and implement sustainable fixes.
• Maintain high production reliability and resolve issues within business-prioritized timelines.
• Create reusable components, technical documentation, and development standards to improve maintainability and efficiency.
• Apply AI, intelligent document processing, generative AI, machine learning, and agentic automation where appropriate to improve business outcomes.
• Support POCs, pilots, and modernization initiatives involving advanced automation capabilities.
• Partner with Architects and technical teams to integrate emerging technologies into enterprise workflows.
• Provide technical guidance, mentoring, and support to developers across automation design, coding, troubleshooting, and platform usage.
• Conduct code reviews and promote quality, scalability, maintainability, and engineering consistency.
• Share best practices and support team capability growth across automation technologies.
• Support end-to-end project delivery to ensure technical quality, business alignment, and timely execution.
• Collaborate with Business Analysts, Architects, Developers, and Platform teams to deliver reliable solutions.
• Ensure strong testing practices including unit, integration, regression, and deployment validation.
• Establish and support monitoring, support, and maintenance processes to reduce downtime and improve business continuity.
• Identify and implement process, tooling, and workflow improvements.
• Work closely with technical leaders and stakeholders to align automation work with business priorities and platform standards.
• Collaborate across enterprise teams including SAP, Salesforce, Esker, Command Center, and other business functions.
• Clearly communicate technical solutions, risks, dependencies, and progress to technical and non-technical audiences.
• Stay current with automation, AI, workflow, and integration trends and best practices.
• Contribute to modernization, reusable assets, standards, playbooks, and process improvements.
• Promote innovation, adaptability, and responsible experimentation with new technologies.

Qualifications

• 6-8 years of experience in automation development, software engineering, or intelligent automation delivery.
• Strong hands-on experience with Automation Anywhere (required), Python, and Power Apps.
• Proven experience designing, developing, deploying, and supporting enterprise automation solutions.
• Experience with AI-enabled automation, APIs, workflow technologies, and enterprise integration.
• Demonstrated ability to provide technical leadership while remaining hands-on.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field preferred.

Requirements

• Expert-level hands-on skills in Automation Anywhere; strong experience in Python and Power Apps.
• Strong knowledge of RPA, AI-enabled automation, workflow technologies, APIs, and enterprise architecture.
• Excellent troubleshooting, root cause analysis, and problem-solving skills.
• Ability to mentor peers and lead through technical expertise and influence.
• Strong communication and collaboration skills across business and technical teams.
• Strong focus on quality, scalability, supportability, and operational readiness.
• Ability to manage multiple priorities and deliver high-quality solutions in complex enterprise environments.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, and family building support.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and mentorship opportunities.