[Hiring] AI Automation Engineer @Helpware

Role Description

We are looking for an AI Automation Engineer to identify, design, build, and deploy AI agents and automations for operational teams. This is a hands-on role: you will turn real business workflows into working solutions, not just chatbots, and work closely with end users to iterate quickly and deliver measurable impact.

• Identify automation and AI opportunities by analyzing operational workflows together with business teams and SMEs.
• Design, build, and deploy AI agents and automated workflows using Microsoft Copilot Studio, Power Automate, and the broader Microsoft AI ecosystem.
• Integrate systems via APIs and orchestrate workflows across multiple platforms and data sources.
• Rapidly prototype solutions and iterate on them with end users based on their feedback.
• Translate business requirements into working, production-ready automations.
• Ensure solutions comply with enterprise data, security, and governance standards.
• Test, monitor, and maintain deployed solutions; document workflows and technical designs.
• Support operational teams with adoption, training, and continuous improvement of automations.

Qualifications

• Proven experience building and deploying automations and AI agents in a production environment.
• Hands-on experience with Microsoft Copilot Studio, Power Automate, and the Microsoft AI ecosystem.
• Experience with API integration and workflow orchestration.
• Ability to turn real business workflows into working solutions, beyond basic chatbots.
• Experience with rapid prototyping and iterating with end users.
• Understanding of enterprise data, security, and governance.
• Strong analytical, communication, and problem-solving skills.
• Willingness to work according to US business hours.

Requirements

• Healthcare experience, ideally in the payer or health insurance industry.
• Knowledge of Medicare and/or Medicaid processes.
• Familiarity with claims, enrollment, provider management, or authorizations workflows.
• Experience writing SQL queries and performing data analysis.
• Experience supporting software implementations and process improvements.