[Hiring] Workforce Planning Specialist @Medibank Private Limited

Role Description

We are seeking a dedicated Workforce Planning Specialist to join our dynamic Workforce Planning and Optimisation Team. Work where you’re most comfortable…your home! Enjoy the perks of flexibility in this full-time role.

• Lead the workforce management process for specific teams, ensuring optimal staffing levels to meet customer demand
• Collaborate with team leaders to create and publish effective rosters that align with service level targets
• Monitor real-time performance metrics and provide insights to balance incoming demand against available resources
• Identify trends and insights to enhance roster planning and operational efficiency
• Facilitate daily cadences with team leaders to report on performance and discuss insights
• Prepare and analyse reports to support data-driven decision-making

Qualifications

• Detailed understanding of Workforce Management Principles and Service Level Planning methodology
• Expertise with WFP scheduling software
• Strong understanding of call routing and ability to recommend dynamic changes that improve service levels
• Current understanding of IT, telephony systems, and digital channels (e.g., Messenger)
• Previous experience in producing reports and analysing data within a professional environment
• Experience with collaboration tools and MS Office 365 (Outlook, Word, Excel, PowerPoint, Teams)
• Experience with Genesys telephony and WFM platform and Outbound Dialler would be advantageous
• Demonstrated success in influencing decision-making and outcomes through effective communication

Requirements

• Someone who will embrace this role where you’ll help shape the future of workforce planning as we upgrade and innovate our systems
• Be able to problem-solve in a dynamic environment that values adaptability and fresh ideas
• Experience across different businesses and systems to influence smarter ways of working
• A collaborator who loves building strong relationships with leaders and teams and making an impact through insights
• Attention to detail and a proactive approach to improving processes
• Curiosity, ask questions, and grow with us. Tech skills can be taught, but your mindset and willingness to learn matter most!

Benefits

To learn more about our benefits go to Medibank Rewards & Benefits .

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at [email protected] . To learn about our commitments and employee experiences, go to Diversity & Inclusion .