[Hiring] Workforce Management Systems Analyst II @Yale New Haven Health

Role Description

The System Analyst II researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT systems. The analyst works with department management and teams to build, install, and support the applications and understand systems requirements.

• Analyze workflows and understand policies, procedures, and constraints of clinical or business operations.
• Coordinate all issues that arise during the project with in-depth investigation and documentation of operational specifications and application functionality.
• Work with users to determine project needs, develop proposals, and recommend opportunities for technological and workflow improvement.
• Support the implementation of new projects and upgrades.
• Troubleshoot problems and questions from end-users during training, go-live, and post go-live periods.
• Attention to detail is a critical skill for this position.
• Interest in emerging technologies and enjoy working with people to identify how technology can effectively support business needs.

Qualifications

• Associates degree or equivalent experience required.
• Minimum 5 years experience in Healthcare and/or technology strongly preferred.
• A minimum of 2 to 3 years experience as a Systems Analyst is required.
• Ability to analyze workflow to recommend and develop application solutions.
• Ability to research and interpret data, including reporting, preparing, and presenting data.
• Healthcare or Epic experience preferred.

Requirements

• Ability to work independently and meet deadlines with minimal supervision.
• Ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems.
• Strong organizational, problem-solving, and listening skills.
• Attention to detail, innovative thinking, and ability to inspire others.
• High level of customer service skills and participation as a strong, collaborative team player.
• Capable of taking a leadership role in managing end-user relationships.
• Working knowledge of Microsoft Office tools required.
• Acts as a preceptor to junior employees and seeks feedback from customers to identify improvement opportunities.
• Continuously works to improve the customer experience and supports customer requests at all levels.
• Applies problem-solving techniques to get to the root cause of problems.
• Collects data to understand problems through direct observation and surfaces problems actively as improvement opportunities.
• Takes accountability for problem-solving issues and presents possible solutions to management.
• Identifies potential opportunities to improve work or outcomes.
• Uses standard work and documents workflows to identify opportunities for continuous improvement.
• Suggests improvements to existing processes.
• Able to adapt plans in response to changing objectives and constructively adapts to changing needs, conditions, priorities, or opportunities.
• Seeks guidance in the face of ambiguity or uncertainty and proactively adapts plans in response to changing priorities.

Benefits

• Travel to multiple YNHHS facilities is necessary.

Company Description

EEO/AA/Disability/Veteran

YNHHS Requisition ID: 198518