[Hiring] Workforce Funding Operations Specialist @Cengage Group

Role Description

ed2go is seeking a Workforce Funding Operations Specialist to operationalize and support the execution of our workforce funding strategy. This role will lead ETPL administration, funding components of partner onboarding, workforce funding inquiries, and cross-functional issue resolution.

• Lead ETPL administration and maintenance, including submissions, renewals, approvals, deadline tracking, and ongoing compliance requirements across eligible training provider lists.
• Maintain accurate ETPL assets and related records in Salesforce, currently representing more than 5,800 listings, and use Lightcast, labor market information, and other research sources to support submissions and course alignment.
• Own workforce-specific partner onboarding and setup for third-party funding programs, guiding partners through workforce support offered through ed2go, enrolling third party-funded students, and account maintenance on funding contacts.
• Carry out operational support for inquiries regarding workforce funding, coordinating cross-functional resolution of workforce funding issues across various internal teams.
• Maintain internal workforce funding documentation, standard operating procedures, records, approval requirements, and knowledge resources.
• Collaborate with Marketing and Learning & Development teams to develop internal training, job aids, and partner-facing resources.
• Produce and maintain reporting that supports data accuracy, operational visibility, compliance, and decision-making.
• Collaborate with internal ed2go teams to provide baseline, repeatable support for workforce-related questions.
• Research grants, scholarships, public funding programs, and other funding types to clarify eligibility requirements and allowable uses.
• Identify and implement workflow improvements that simplify handoffs, strengthen controls, and increase operational efficiency.
• Deliver support related to workforce funding initiatives and other special projects, as needed.

Qualifications

• Proven experience supporting federal and/or state funding programs, grants, scholarships, or other publicly funded workforce initiatives.
• Knowledge of WIOA, Trade Adjustment Assistance, Vocational Rehabilitation, or similar workforce funding programs and their administrative requirements.
• Familiarity with ETPL processes, Lightcast, and other labor market information databases.
• Experience coordinating operational processes across multiple collaborators.
• Strong attention to detail in interpreting program requirements and maintaining accurate documentation.
• Proficiency with CRM systems like Salesforce and experience maintaining data quality.
• Strong analytical and reporting skills, including proficiency with Excel.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• A solution-focused approach to working across various teams.
• Ability to develop and sustain SOPs, training resources, and scalable workflows.

Requirements

• Partner-facing experience in account support, partner success, program operations, or similar roles.
• Experience supporting invoicing, billing, progress reporting, compliance documentation, or customized grant- and cohort-based program implementations.

Benefits

• Comprehensive and rewarding Total Rewards package designed to support and empower employees.
• Eligibility to participate in the company’s discretionary incentive bonus program.
• Base pay range: $59,000.00 - $75,000.00 USD.
• 5% Annual: Individual Target bonus.