[Hiring] Workflow/Document Specialist @CMS Law

Role Description

We are looking for a full-time 50/50 Document Specialist / Document Centre Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. You will be working with the daytime team and assisting 50% of the time with the department’s workflow needs, maintaining a high level of service which matches customer's expectations.

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Assist in identifying and executing ways to develop and enhance relationships with clients.
• Liaise effectively with the management team as required.
• Handle first line complaints and escalate appropriately.
• Excellent customer service skills.
• Workflow management for the Document Centre.
• Utilise client tools and templates in document preparation as required.
• Provide technical document trouble-shooting support as required within the centre or directly with centre users.
• Adhere to brand guidelines and best practices when preparing documents.
• Produce work product which is of a highly professional standard, consistent in formatting and style.
• Manage and prioritise assigned projects to ensure deadlines and expectations are met.
• Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.
• Ensure effective project communication and handover between shifts.
• Identify concerns, risks and conflicts and ask for assistance when required in a timely and constructive manner.
• Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.
• Develop an overview on team skills in producing complex documents.
• Must be flexible and responsive to business needs.
• Assist in the collation and preparation of data for monthly reporting.
• Monitor productivity of the team ensuring that any issues are identified.
• Act as a focal point for the team for queries or concerns and escalate accordingly.
• Ensure adequate staffing is provided for on the shift and liaise with the Document Centre Manager to procure extra resource if necessary.
• Maintain a close working relationship with the Document Centre Manager.
• Other duties as assigned.
• Reports to: Shift Team Lead.
• Hours of work: 07.30-15.30 (1 hour break).
• Location: Remote.

Qualifications

• Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
• Show initiative and good judgment and be able to work independently.
• Ability to concentrate in an environment of multiple demands and distractions.
• Able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
• Able to work effectively with colleagues of all levels in an organisation.
• Excellent written and oral communication skills to interface with clients and colleagues.
• Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
• Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.
• Experience of administering effective workflow management systems in a legal or other professional services environment.
• Previous document production experience in a professional service environment.
• Excellent working knowledge of document production practices and technologies.
• Advanced technical knowledge.

Benefits

• Competitive basic salary (reviewed annually).
• Flexible, hybrid working policy.
• Generous bonus scheme.
• Up to 25 days holiday (rising to 28 days with service).
• Holiday exchange scheme.
• Private medical insurance.
• Enhanced parental leave.
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.