[Hiring] Workers Compensation Manager - Subrogation @Alacrity Solutions Group

Role Description

This position is responsible for ensuring that all subrogation regulations for the Workers Compensation line of business are shared with the Recovery Team, and compliance is both understood and adhered to. This manager is also responsible for the management and technical file guidance of the Workers Compensation Representatives as well as managing other Recovery Representatives as required.

Essential Functions

• Conduct a minimum of two file audits utilizing the module created in SpartanRMS, per recovery representative each month.
• Perform ongoing individual and team training as needs are recognized through the audit process.
• Provide the initial technical training for new staff members both on or off-site when needed.
• Define and implement performance expectations on new and pending files.
• Assist management with the annual update of “Claim Handling Standards & Procedures Manual.”
• Review & update the Task Queue in conjunction with management to add any items where Claim Assistants can be of additional value to the recovery operation.
• Enforce total compliance to standards.
• Work with upper management to re-train any staff moving from a clerical support role into a subrogation Workers Comp recovery position.
• Travel to meet with current & prospective clients via conferences such as NASP (National Association of Subrogation Professionals).
• Integrate an understanding of key internal and external factors (marketplace, expense control, operational productivity, systems, product delivery) into specific activities that will achieve business objectives.
• People Selection/New Hires – Aid in building the required workforce by determining staffing levels needed and performing hiring practices.
• Provide client service by directing all general inquiries to the appropriate parties and ensuring inquiries are resolved.
• Work with clients to expand relationships by offering them additional services, specifically services offered by Alacrity.
• Participate in client strategic business calls as needed.
• Develop new business opportunities in conjunction with the Vice President of Subrogation.
• Manage recovery representatives file output and performance measures.

Qualifications

• Credibility, ethical, full disclosure, and clean financial history.
• Ability to maintain privacy and confidentiality.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Able to handle multiple tasks and maintain control and order over same.
• Exceptional work ethic.
• Excellent judgement and strong multitasking abilities.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Decisive and exercises good judgment under pressure.
• Excellent communication and customer service skills.
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.

Requirements

• A High School Diploma is required.
• Intermediate to advanced computer skills.
• Proven experience in managing Property recovery representatives.
• At least 5 years experience in claims handling/subrogation.

Preferred Education and Experience

• Bachelor’s or Associates degree in any field is preferred, but not required.
• Minimum 10 years demonstrated experience pertaining to claims technical file handling, subrogation, arbitration, negotiation, and litigation management.
• Minimum 3 years of management experience.

Benefits

• Comprehensive benefits package, including but not limited to medical, dental, and vision coverage.
• Paid time off.
• Health savings account.
• Employee assistance program.

Work Environment

This role is intended to be remote within the United States.

Physical & Mental Demands

• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, and apply logic to requests made by the technical staff.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions.

How to Apply

Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at Alacrity Solutions Career Page .