[Hiring] Workday Support Analyst @Exclusive Networks PH Inc

Role Description

As the Workday Support Analyst, you will:

• Act as the primary point of contact for L2 Workday support issues, including escalations from L1 and end-user queries.
• Troubleshoot and resolve complex issues across various Workday modules (HCM, Core Compensation, Recruiting Absence, Advanced Comp, Talent/Performance).
• Perform detailed root cause analysis and propose long-term solutions or process improvements.
• Collaborate with cross-functional teams (HR, IT, Payroll) to identify system gaps and recommend enhancements.
• Work with Workday Community, vendor support, and internal technical teams to research, test, and resolve issues.
• Manage security roles and permissions, ensuring compliance with organizational policies.
• Support configuration changes, testing, and release management for Workday updates and new features.
• Document processes, troubleshooting guides, and knowledge articles to build a strong internal knowledge base.
• Provide guidance to L1 analysts, helping them improve resolution capabilities.
• Participate in ongoing Workday upgrades, patches, and system optimization projects.

Qualifications

• Bachelor’s degree in Information Technology, HR, Finance, or related field (or equivalent experience).
• 2–5 years of Workday support experience, with proven exposure to at least 2–3 core modules (e.g., HCM, Payroll, Benefits, Finance).
• Strong understanding of Workday business processes, configuration, and security model.
• Proficiency in troubleshooting and analyzing integrations, reports, and calculated fields.
• Experience with Workday Report Writer and EIBs (Enterprise Interface Builder).
• Ability to translate business requirements into system solutions.
• Excellent analytical and problem-solving skills with attention to detail.
• Strong verbal and written communication skills to interact with end-users and stakeholders.
• Experience in system testing, UAT coordination, and change management.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Must be currently in the Philippines.

Requirements

• Workday certification(s) in one or more modules (HCM, Payroll, Finance, Reporting, etc.) preferred.
• Familiarity with ITIL practices for incident, problem, and change management.
• Knowledge of data privacy and compliance requirements (GDPR, HIPAA, SOX).
• Multilingual English, French.

Benefits

• Annual Leaves
• Sick Leaves
• HMO (Intellicare)
• Employee Assistance Program