[Hiring] WMS Super User – Manhattan Active Deployment @Trident Consulting Inc

Role Description

Trident Consulting is currently seeking a WMS Super User – Manhattan Active Deployment for one of our industry leading clients.

As a Process-Focused Super User, you will serve as the operational subject matter expert during site deployments of Manhattan and Associates WMS and OMS systems. You will coordinate testing, define user workflows, assist with system configuration, and play a key role in both go-live support and post-implementation stabilization.

What You Will Do

• Deployment Support & Execution
  • Act as a liaison between warehouse operations, implementation engineers, and IT teams.
  • Coordinate Quality Assurance (QA) and User Acceptance Testing (UAT) for site deployments.
  • Support testing teams with test scripts, defect management, and execution tracking.
  • Provide insights into operational workflows to guide system configuration and enhancements.
• Training & Documentation
  • Collaborate with Implementation Engineers and Trainers to develop process-specific work instructions and SOPs.
  • Assist in the creation and delivery of site-specific training materials for warehouse staff.
  • Provide hands-on training and system walk-throughs to site teams.
  • Act as a key on-site resource during go-live to troubleshoot and escalate issues as needed.
• Operational Readiness & Stakeholder Engagement
  • Partner with local operations teams to ensure alignment between system functionality and business processes.
  • Identify improvement opportunities and lessons learned from each deployment to inform future rollouts.
  • Support building and optimizing blueprint for repeatable ongoing deployments.
  • Serve as a key contact for site managers and customer leads during pre- and post-go-live support.

Qualifications

• Bachelor’s degree preferred; equivalent experience in warehouse operations or logistics will be considered.
• 3–5 years of experience in warehouse operations, logistics systems, or deployment roles.
• Hands-on experience with Manhattan (Manhattan Active preferred) WMS and/or OMS systems strongly preferred.
• Prior involvement in software testing, training, or site deployment efforts is a plus.

Requirements

• Strong understanding of distribution center processes and how they map to Manhattan and Associates WMS functionality.
• Excellent communication skills with the ability to translate system behavior into operational impact.
• Comfortable leading training sessions and supporting users at all levels.
• Ability to travel to warehouse locations for deployment support.
• Organized, adaptable, and capable of handling multiple priorities during fast-paced implementations.

Benefits

• Salary: $89,000-$112,100k/PA + benefits
• Remote / 60 – 75 Travel Required

Company Description

About Trident:

• Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA.
• We specialize in placing high-quality vetted technology.
• Some of our recent awards include:
• 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America
• 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area