[Hiring] Wheelchair Repair Technician @Numotion

Role Description

The Remote Service Technician assesses, troubleshoots, and diagnoses problems with durable medical equipment according to manufacturer’s specifications via computer software and customer communication, and completes required paperwork properly. This position also participates in the training, development, and support of other remote service technicians in the nation. The Remote Service Technician also participates in major initiatives as directed to improve service and repair nationally.

Key Responsibilities

• Diagnoses wheelchairs remotely using video conferencing application.
• Completes all paperwork accurately for each job completed.
• Submits supplier quotes and justification within required timelines.
• Trains/educates customers and caregivers in the proper use, care, and safety of equipment purchased or rented.
• Assists in minor fitting and adjustments of equipment remotely through computer software and video conferencing application.
• Meets all set productivity and performance standards.
• Stays current on supplier technical training.
• Participates in training of new remote service technicians.
• Provides internal technical support to Numotion technicians.
• Identifies and reports any recurring technical issues.
• Maintains office and equipment used for remote diagnosis.
• Accesses current information from manufacturers on repair and parts.
• Rehabilitates equipment as needed for diagnostic assistance with remote evaluations.
• Follows all safety procedures.
• Attends company in-services and completes educational activities including safety information.
• Performs related duties as assigned.
• Utilizes Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adheres to employee or customer confidentiality and complies with Numotion’s policies and federal regulations.
• Provides excellent customer service for all internal and external customers of the operations at all times.
• Provides solutions for customer concerns and continually focuses on customer service as our top priority.

Qualifications

• High School diploma/GED.
• Eighteen months of experience as a service technician.
• Ability to clearly communicate technical information.
• Understanding of Numotion service and repair processes.
• Knowledge of basic computer related skills such as using the internet and e-mail software.
• Provides excellent customer service.
• Ability to work in a fast-paced environment.
• Able to think quickly, assess a situation and make a sound decision.
• Listens well and retains instructions; accepts constructive feedback from supervisor.
• A track record of being consistent with attendance and prompt arrival at work and meetings.
• Ability to follow standard safety procedures and regulations.
• Ability to perform job with integrity and values consistent with the Numotion Mission.

Physical Work Requirements

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while handling multiple tasks, responsibilities, and projects.
• Ability to work over eight hours in a workday, and over 40 in a work week as necessary.
• Ability to understand and carry out written and verbal instructions.
• Frequently uses hands to finger and reach with hands and arms.
• Vision abilities including close vision and the ability to adjust focus.
• Must be able to walk, climb (ladders and stairs), stoop, kneel, crouch, crawl, squat, and reach (overhead and below waist).
• Must have fine manipulation capabilities and firm grasping abilities with hands and fingers.
• Must be able to have continuous client contact.

Benefits

• Competitive compensation packages.
• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• 401k.
• Life insurance.