[Hiring] Warranty Submission Specialist @Dynatron Software

Role Description

We’re looking for a detail-oriented, process-driven Warranty Processing Specialist to join our high-impact FileSmart team. In this remote role, you’ll work directly with dealership service departments to help them maximize reimbursement opportunities by preparing and submitting precise, compliant labor rate and parts rate increase requests to automotive manufacturers.

You’ll serve as a trusted partner to our clients, an expert in documentation and compliance who ensures every submission meets strict manufacturer and legal requirements. If you thrive in a fast-paced environment, love working with data and documents, and bring a sharp eye for detail, this is your chance to make a measurable impact on dealership profitability while growing your career with a company that values results, urgency, and a positive attitude.

What You’ll Do

• Filing Preparation & Submission
  • Review customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirements
  • Calculate average labor rates and parts markups using qualifying ROs and preset guidelines
  • Prepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required forms
  • Submit warranty labor rate and parts rate increase requests within specified timelines
• Compliance & Communication
  • Ensure full compliance with all manufacturer rules, guidelines, and filing deadlines
  • Respond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarifications
  • Maintain organized records and communicate filing updates to dealership management when necessary
• Industry Awareness & Continuous Improvement
  • Stay current with evolving manufacturer policies, warranty reimbursement rules, and state laws
  • Identify patterns and insights that help improve accuracy and approval rates
  • Participate in special projects and contribute to internal process improvements as needed

Qualifications

• 1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred)
• Proficiency in Microsoft Excel and document preparation tools
• Understanding of manufacturer warranty policies and ability to follow detailed guidelines
• Strong organizational and time management skills with a focus on accuracy and timeliness
• Excellent written and verbal communication skills
• Analytical mindset with the ability to recognize patterns and solve problems independently
• Ability to work remotely with minimal supervision and manage multiple submissions in a fast-paced environment

Benefits

• Comprehensive health, vision, and dental insurance
• Employer-paid short- and long-term disability and life insurance
• 401(K) with competitive company match
• 11 paid holidays
• Branded welcome swag and home office setup support for remote employees

Company Description

Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments. Our proprietary analytics, pricing, and workflow tools empower service leaders to boost profitability, streamline operations, and elevate the customer experience. Backed by strong customer success, market demand, and a culture of innovation, we’re scaling quickly. And we’re just getting started.