[Hiring] Warranty Specialist @WarrCloud

Role Description

As a Warranty Specialist, you are a financial safeguard and revenue generator, playing a pivotal role in optimizing client outcomes. You will leverage our proprietary, advanced software to expertly manage, audit, and process complex warranty claims with speed and precision. This role demands a detail-oriented professional with a strong technological proficiency and the drive to work autonomously, ensuring maximum claim value and maintaining exceptional client satisfaction.

What You Will Do

• Revenue Maximization: Apply expert knowledge to meticulously review submitted claims (especially complex ones), identifying and capturing additional revenue opportunities for our clients.
• Intelligent Processing: Utilize our proprietary software to efficiently review, validate, and process warranty claims with industry-leading accuracy.
• Claim Optimization: Conduct thorough analysis of claims by reviewing labor operations, warranty terms, and client details, to accurately assign billable hours to technicians in compliance with applicable OEM guidelines.
• Client Communication & Resolution: Proactively communicate with clients and stakeholders to secure necessary documentation, resolve claim issues, and provide timely, professional responses regarding claim status and eligibility.
• Compliance & Documentation: Rigorously document all claim activities (approvals, rejections, and resolutions), ensuring strict adherence to company and OEM policies.
• Financial Hygiene: Maintain the dealer's warranty receivables schedule, ensuring all items have been reconciled with the OEM and communicating necessary adjustments.
• Strategic Collaboration: Partner with cross-functional teams (Client Success, Product, Development) to analyze warranty claim trends, share best practices, and actively drive significant process improvements.
• Knowledge Leadership: Stay current on all product knowledge, OEM warranty policies, and industry regulations, serving as a trusted resource for clients and internal teams.

Qualifications

• Minimum of 3 years of automotive warranty administration experience, preferably with high-volume dealerships or a warranty processing company.
• Strong technical aptitude, comfortable quickly learning new proprietary software, and proficient with Google Workspace and Jira.
• Excellent attention to detail and proven analytical skills, particularly in interpreting complex warranty terms and conditions.
• Exceptional organizational and time management skills to prioritize tasks and meet deadlines in a fast-paced, high-tech environment.
• Self-motivated, proactive, and fully capable of working independently while collaborating effectively within a 100% remote team setting.
• Effective verbal and written communication skills to interact professionally and clearly with clients and internal teams.
• Reliable, high-speed home internet with a minimum of 100 Mbps download and 10 Mbps upload is required.

Benefits

• Immediate benefits enrollment upon hire, 100% employee covered medical, 401k with employer match, stock options, and 10 days of pro-rated PTO plus major holidays.
• Enjoy a 100% remote work environment and flexibility to work from anywhere in the United States.
• Monthly Bonus: Earn additional income based on the claims that you process that were paid by the client by the OEM.
• Dealership Referral Bonus: Receive $500 for introducing a new automotive dealership or group that becomes a client.
• Talent Referral Bonus: Receive $1,500 for referring a new Warranty Specialist.